Summary
Overview
Work History
Education
Skills
Timeline
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Dominique vance

Atlanta,United States

Summary

Dynamic Technical Analyst with 9 years of experience driving impactful solutions in technical analysis and customer service. Expertise in developing innovative dashboards and implementing software development life cycle processes that enhance operational efficiency. Proven ability to leverage data analytics to improve customer satisfaction and streamline service delivery. Dedicated to creating strategic roadmaps and frameworks that foster scalability and data governance, ensuring high-quality outcomes and alignment with long-term objectives. Committed to delivering exceptional results through effective communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Carvana
07.2018 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted and assisted customers with inquiries about vehicle purchases and trade-ins.

    Managed incoming calls and directed them to the appropriate departments.

    Scheduled customer appointments for vehicle pickups and drop-offs.

    Processed payments and verified customer documents for transactions.

    Maintained an organized front desk and ensured smooth daily operations.

    Assisted customers with online account setup and navigation.

    Collaborated with sales and service teams to enhance customer experience.

    Resolved customer concerns or escalated issues as needed.

    Handled administrative tasks such as data entry and filing documents.

SALES DEVELOPMENT REPRESENTATIVE

Service Titan LLC
04.2018 - 02.2020
  • Implemented proactive communication strategies to anticipate customer needs and provide exceptional service before issues arise
  • Leveraged customer feedback to identify areas of improvement and suggest innovative solutions to enhance overall customer satisfaction
  • Analyzed customer data and trends to make data-driven recommendations for improving the customer experience and increasing customer loyalty
  • Utilized market research and industry knowledge to identify new target segments and develop tailored sales strategies to penetrate emerging markets effectively

CUSTOMER SERVICE REPRESENTATIVE

Arise Logistics LLC
05.2016 - 04.2018
  • Implemented innovative customer service strategies to improve customer satisfaction and loyalty, leveraging market trends and insights to stay ahead of competitors in the logistics industry
  • Leveraged customer feedback to identify areas for improvement and implement strategies to enhance overall customer satisfaction, further solidifying Arise Logistics LLC.'s reputation as a customer-centric organization
  • Utilized data analytics tools to identify patterns and trends in customer inquiries and feedback, enabling proactive problem solving and continuous improvement in customer service operations
  • Analyzed and optimized customer service processes and procedures to streamline operations and maximize efficiency, contributing to cost savings and improved service delivery at Arise Logistics LLC
  • Collaborated with the operations team to optimize delivery

Education

Devry University - Systems Architecture

Devry University
05.2023

Skills

  • Customer Service
  • Service Delivery
  • Streamline
  • Metrics
  • Customer Satisfaction
  • Strategic Thinking
  • Ability to Multitask
  • Problem Solving
  • Safety Principles
  • Billing Processes
  • Scheduling
  • Telecommunications
  • Technical Analysis
  • Expediting
  • Global Positioning Systems (GPS)
  • Communication Skills
  • Coordination Skills
  • Decision Making Skills
  • Punctuality
  • Automation
  • Scalability
  • Software Engineering
  • Software Requirements Analysis

Timeline

Front Desk Receptionist

Carvana
07.2018 - 12.2024

SALES DEVELOPMENT REPRESENTATIVE

Service Titan LLC
04.2018 - 02.2020

CUSTOMER SERVICE REPRESENTATIVE

Arise Logistics LLC
05.2016 - 04.2018

Devry University - Systems Architecture

Devry University

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Dominique vance