Summary
Overview
Work History
Education
Skills
Timeline
Server

Kortney Williams

Minneapolis,MN

Summary

Organized server with experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. Facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences and customer service needs.

Overview

6
6
years of professional experience

Work History

Server

Jonathan's Grill
Nashville, TN
01.2022 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Sports bar, fast paced setting.

Server

George Jones
Nashville, TN
07.2021 - 12.2021
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Offered specialty drinks, desserts and other premium items to maximize revenue.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Fast paced, bar setting in Downtown Nashville.

Store Associate

Aldi
Nashville, TN
07.2020 - 07.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Front End Manager

Foodcity
Knoxville, TN
08.2016 - 07.2020
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.

Education

Associate of Applied Science - Education

Pellissippi State Community College
Knoxville, TN

High School Diploma -

Gibbs High School
Corryton, TN
05.2017

Skills

  • High-Volume Dining
  • Food and Beverage Service
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Customer Support
  • Upbeat and Positive Personality

Timeline

Server

Jonathan's Grill
01.2022 - 08.2022

Server

George Jones
07.2021 - 12.2021

Store Associate

Aldi
07.2020 - 07.2021

Front End Manager

Foodcity
08.2016 - 07.2020

Associate of Applied Science - Education

Pellissippi State Community College

High School Diploma -

Gibbs High School

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Kortney Williams