Kortni Stephenson
Dallas,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
Work History
Store Manager of Associates & Operations
Walgreens
02.2024 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Team Lead & Sales
Ulta Salon and Cosmetics
11.2023 - 05.2025
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Handled cash directly under higher-up managers
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Beauty Specialist
Ulta Salon and Cosmetics
11.2021 - 03.2022
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
- Assisted in the organization and execution of seasonal sales events, ensuring that promotional materials were effectively displayed and staff were prepared for increased customer volume.
- Handled cash register transactions accurately while maintaining excellent customer service during check-out procedures.
- Delivered exceptional customer service by addressing client concerns promptly and offering appropriate solutions.
Education
No Degree - Pediatric Nursing
Texas Woman's University
Denton, TX12-2026
Certificate - Medical Assistant Program
The College of Health Care Professions
TX05-2026
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Cash management
- Friendly and positive
- Cheerful and energetic
Timeline
Store Manager of Associates & Operations
Walgreens
02.2024 - 07.2025
Team Lead & Sales
Ulta Salon and Cosmetics
11.2023 - 05.2025
Beauty Specialist
Ulta Salon and Cosmetics
11.2021 - 03.2022
No Degree - Pediatric Nursing
Texas Woman's University
Certificate - Medical Assistant Program
The College of Health Care Professions
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