Kortnie Cinkowski

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

• Developed strong relationships with staff members through effective communication and leadership efforts.
• Facilitated smooth shift transitions by maintaining open communication between day and night teams.
• Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
• Managed inventory control, ensuring adequate supplies were available for nightly operations.
• Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
• Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
• Improved employee performance by conducting regular evaluations and providing constructive feedback.
• Motivated staff by fostering a supportive work environment that encouraged continuous improvement in job performance.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

• Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
• Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
• Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
• Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.

Assisted customers with their needs while maintaining store operations.