Kortnie Delostrico
Roseville,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Uhaul Moving And Storage
09.2021 - Current
- Manage day-to-day operations of the store, including inventory control, staff scheduling, and customer service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented and enforced company policies and procedures to maintain a high level of service quality.
- Oversaw the storage facility, ensuring proper organization and maintenance of storage units. Monitoring and reducing delinquency percentages.
- Administered and orchestrated any and all operations for hitch installations.
- Supervised truck rentals, coordinated reservations, vehicle maintenance, and customer support.
- Controlled shipping box services, shipping logistics and tracking.
- Recruited and terminated personnel, as well as conducted performance reviews and evaluations.
- Developed and managed the budget for the store optimizing expenses and revenue, collaborated with vendors and suppliers to maintain inventory levels and negotiate pricing.
Lead Sales Key Holder
Na Hoku
04.2017 - 03.2020
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Key Holder
Batteries Plus Bulbs
11.2015 - 04.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Pre-Requisite - Nursing
Sierra College
Rocklin, CAGED -
Roseville High School
Roseville, CA11.2011
Skills
- Customer Retention
- P&L Management
- Advertising and Marketing
- Quality Management
- Schedule Management
- Staff Management
- Product Analysis
- Sales Expertise
- Client Account Management
- Operations Management
- Budget Analysis
- Training and Coaching
Timeline
General Manager
Uhaul Moving And Storage
09.2021 - Current
Lead Sales Key Holder
Na Hoku
04.2017 - 03.2020
Customer Service Key Holder
Batteries Plus Bulbs
11.2015 - 04.2017
Pre-Requisite - Nursing
Sierra College
GED -
Roseville High School
Similar Profiles
Velicity ZavalaVelicity Zavala
Customer Service Representative at Uhaul Moving And StorageCustomer Service Representative at Uhaul Moving And Storage
Georgette LasleyGeorgette Lasley
E-Live Verify Agent EAlert at Uhaul Moving And StorageE-Live Verify Agent EAlert at Uhaul Moving And Storage
WILLIE PATTERSONWILLIE PATTERSON
Lead Customer Service Representative at Uhaul Moving And StorageLead Customer Service Representative at Uhaul Moving And Storage
Rudy HuertaRudy Huerta
Hitch professional at Uhaul Moving And StorageHitch professional at Uhaul Moving And Storage
Toni HoweToni Howe
Customer Service Representative at Horace Mann InsuranceCustomer Service Representative at Horace Mann Insurance