Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kory Galbreath
Fort Worth,TX
Work Preference
Summary
Dynamic leader with a strong track record in sales and team development, driving growth through strategic relationship management. Committed to enhancing customer experiences while fostering a culture of learning and collaboration among associates. Expertise in navigating complex environments and achieving operational excellence.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Caregiver
Home
Fort Worth, Texas
06.2024 - 07.2026
- Provided daily care for my mother during her illness, ensuring her comfort and support.
- Took a one-year leave to care for my mother during her illness.
- Maintained part-time work during caregiving, balancing responsibilities and managing overlapping dates.
- Coordinated family finances, facilitating a planned return to work amidst caregiving responsibilities.
- My mother was diagnosed and passed quickly and violently stage 4 Cancer
Beer and Wine Supervisor
HEB Grocery Store
Fort Worth, Texas
02.2023 - 06.2025
- Supervised beer and wine inventory management for optimal stock levels.
- Ensured compliance with all applicable regulations regarding alcohol sales.
- Trained new employees on beer and wine products, safety standards, store policies and procedures.
- Trained, managed and motivated employees to promote professional skill development.
- Conducted department walkthroughs to identify and address cleanliness, stock levels, and merchandising issues.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Cultivated store brand and achieved strategic business initiatives through collaboration with district manager.
- Coordinated with vendors to obtain information about new products or promotions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Preserved excellent levels of internal and external customer service.
Wine Sales Representative
Total Wine & More
Fort Worth, Texas
09.2022 - 01.2023
- Educated customers on wine selections and pairings to enhance their purchasing experience.
- Conducted tastings to engage customers and promote products.
- Resolved customer inquiries and provided product recommendations.
- Collaborated with team members to enhance customer service experience.
- Maintained cleanliness and organization of wine displays to attract customers and promote sales.
- Assisted with inventory management and stock replenishment to ensure product availability.
- Tracked inventory levels daily to ensure adequate stock on hand. and reordered supplies.
- Processed sales transactions accurately using point-of-sale systems.
- Coordinated logistics such as shipment schedules and delivery routes between vendors and distributors.
- Attended training sessions to stay updated on wine trends and products.
Sr Loan Consultant
Caliber Home Loans
12.2016 - 06.2022
- Cultivated relationships with Real Estate Professionals to generate referrals and expand network of business partners.
- Focus on Purchase production working with various referral partners on meeting deadlines and performance needs of our mutual clients
- Monitor referrals and partner performance to ensure delivery of customer Acumen to a detailed client base
- Communicate product and guideline updates to business partners
- Schedule and cooperate with open house and other real estate promotions to increase lead flow and further realtor to mortgage relationships
- Obtained exemplary customer satisfaction scores in all markets under my command
- Handling complex customer escalations (via phone and correspondence).
- Participated in daily, weekly, conference and leadership call to increase productivity with 80% success rate
- Collaborated with Sr. Leadership to lead CRM transition, overseeing training and support for 80 associates shifting from contract to full-time roles.
- Created personal development plans for associates based on personal strengths and weaknesses
- Proficient with CRM tool, All HRD applications, reporting, LMA, LAMP, AS 400 and all activities within
- Observe NMLS guidelines and support line of business
Sales Manager
PNC Mortgage
01.2014 - 09.2015
- Created marketing partnerships and grew PNC market share 70% over a course of 7 months
- Implemented retail strategies to drive business growth including open house partnerships among other various relationships
- Recruited, trained, and upskilled inbound professional associates to elevate team performance and service quality
- Monitored successes and failures, reviewed and changed practices and policies, improving customer satisfaction scores from 45% to 87%
- Utilized Webinar as a meeting/training engagement with partners to deepen relationships
- Provide feedback to leadership on change flow and process requirements to engage our associates at a higher level of production and compliance
- Adapted and successfully integrated TRID disclosure Process
- Keynote speaker at Title Engagement seminar TRID release in front of over 1k agents
- Manage, monitor and maintain P & Loss for Southlake office
Mortgage Banker
Chase Bank
09.2012 - 01.2014
- Originate Retail Mortgage Solutions for customer and clients in a retail Bank environment
- Engaged in management meetings and conference calls to align team strategies with organizational goals
- Facilitated huddles for Chase business partners and leadership to review monthly goals, funded units, volume, customer satisfaction scores, and lead performance
- Operate in a community of Real Estate Professionals creating an environment of referrals and deepen relationships with existing agents while prospecting new business partners
- Monitored referrals and partner performance to ensure high-quality customer service delivery to a detailed client base
- Schedule and cooperate with open house and other real estate promotions to increase lead flow and further realtor to mortgage relationships
Case Management Team Manager II /Proficiency Coach UM
Bank of America LAS Default Servicing
10.2011 - 08.2012
- Supports a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, Net Present Value modeling, completing second mortgage modifications, executing short sale/ DIL or answering technical foreclosure questions, as well as identifying solutions that will improve the account in a timely manner
- Position required the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure
- Manage a team of 10-20 Proficiency Coaches in a high-volume, deadline and production-driven environment
- Leads, supports & coaches the associates to set the right expectation with clients
- Provide daily coaching and feedback to associates
- Works with proficiency coaches to up-skill associates
- Handle complex customer escalations (via phone and correspondence)
- Managed responses to customers and 3rd party inquiries, researching and preparing documentation while analyzing requests to ensure compliance with established guidelines.
- Monitored workflow and operational efficiency, recommending changes that enhanced overall process effectiveness.
- Supports and leads the Customer Relationship Manager model that is the end to end Single Point of Contact relationship between the customer and the associate
- Conduct monthly associate call-monitoring and account auditing
- Schedule and monitor Team workflow
- Compile Team and departmental performance-related reports using MS Word and Excel
- Managed expense management, time cards, scheduling, and offsite travel and training for associates.
- Indirect management workflow included 12 direct reports and 181 indirect reports
- Collaborated with Business Support and Executive leadership to refine Default process, chairing weekly calls to align on Non GSE SFO, HFI, FHA/VA, FNMA, and Freddie Mac default servicing.
- Strong command of the above mentioned segments of lending in regard to guidelines, process, and compliance with SLA driven demands of US Treasury and Office of the Comptroller.
Underwriting Team Manager I/Team Lead Consumer Underwriting
Bank of America LAS Default Servicing
12.2010 - 10.2011
- Scheduled and monitored team workflow for 20 associates, ensuring timely completion of tasks
- Conducted associate interviews and hired approximately 40 people in 2 months
- Provided daily coaching and feedback to associates, fostering skill development and engagement
- Facilitated individual coaching sessions with associates to enhance performance and engagement. Leadership is dynamic
- Trained and fully on-boarded a new hire team and achieved extreme success becoming best metrics on site
- Executed special projects for treasury, driving high-visibility exclusion initiatives.
Underwriter GSE/Non GSE and SFO
Bank of America LAS Default Servicing
12.2009 - 12.2010
- Acquired detailed understanding of underwriting requirements for various modification programs, including HAMP and Non-HAMP.
- Demonstrated in-depth knowledge of underwriting guidelines related to default servicing specifically for retail consumers.
- Developed best practices for underwriting Non-GSE segments to enhance operational efficiency
- Executed full document underwriting for Case Management.
- Reviewed and underwrote an average of 8 files daily in accordance with established guidelines and policies
- Worked with In-line QA to review and maximize efficiency with our UW department.
- Conducted offsite training for Contract UW agencies that support BOA Default Servicing.
- Proficient with SLA deadlines for all segments of Underwriting within default servicing
Sr. Mortgage Loan Officer, Centralized Sales
Bank of America/Countrywide
01.2004 - 12.2009
- Led the management of performance and customer response initiatives, improving compliance ratings from an average of 25% to 4.73%, surpassing the minimum team goal of 10%.
- Developed standard operations procedures for sales flow model, enhancing sales results and fostering staff maturation. Managed pipeline generation and responsible for increased revenue results.
- Coordinated nationwide teams and collaborated with national sales executives and operations on specific goals and timelines.
- Collaborated with change management and fulfillment partners to create a sales coaching model for implementation in 2011, designed for all levels of management.
- Organized and collaborated with Sr. Change Management to create the Kept Informed Routine a customer action Initiative used to promote better communication among sales and clients. KIR routine adopted by Executives in 2010.
- Created a team from untrained and underexperienced sales professionals. Received 'Exceeded' rating (highest at Countrywide) with remarkable management feedback and support.
- Followed my way into leadership using my ability to build rapport and honor the customer's needs.
- Demonstrated ability to influence executive management decisions. and interact with executive management and establish/maintain collaborative partnerships across the organization.
- Exhibited strong relationship management skills to enhance team dynamics. with the desire and ability do drive strategic business and technology direction.
- Conventional, FHA and VA processing, origination, and underwriting experience to include all mortgage regulations and guidelines.
Education
A.D. - Business Management General
Tarrant County College
CRA Awareness, Multicultural Segments, Business Development, Sales MLO Transition Learning, Home Equity and Modification, MAP MLO SLA Fraud Prevention, RESPA Section 8 compliance, Negotiation Skills, Microsoft Manager Training, Helping Clients Succeed, Presenting to Executives, Career Coaching for Managers, C-Suite Success, Question Based Selling, Leading a Winning Sales Team, Business continuity, Leadership Management Training, PC Leadership Academy: Handling ambiguity, Engaging LOB, Empowering associates, Managing Time, Coaching, Proficiency, Empowering associates, public speaking, Difficult Conversations Training, Corporate finding your strengths training, Compliance and regulatory training, Case Management Training T3 sessions, Core Training CRM/PS Case Management, DOJ Training, Keys to Success Leadership, Identifying and addressing roadblocks, Communicating & building Credibility, Networking and influencing Change via key business partners
Skills
- Customer relationship management
- Inventory management
- Product knowledge
- Regulatory compliance
- Team leadership
- Problem solving
- Customer service
- Wine education
- Product presentation
- Speech clarity
- Strong communication and interpersonal skills
- Friendly and helpful
- Detail-oriented
- Positive customer engagement
Certification
- CRA Awareness (2009)
- Multicultural Segments (2009)
- Business Development (2009)
- Sales MLO Transition Learning (2009)
- Home Equity and Modification (2010)
- MAP MLO SLA Fraud Prevention (2010-12)
- RESPA Section 8 compliance (2010)
- Negotiation Skills (2010)
- Microsoft Manager Training (2009)
- Helping Clients Succeed (2009)
- Presenting to Executives (2009)
- Career Coaching for Managers (2006)
- C-Suite Success (2006)
- Question Based Selling (2003)
- Leading a Winning Sales Team (2002)
- Business continuity (2012)
- Leadership Management Training (2011)
- PC Leadership Academy: Handling ambiguity, Engaging LOB, Empowering associates, Managing Time, Coaching, Proficiency, Empowering associates, public speaking (2011)
- Difficult Conversations Training (2011)
- Corporate finding your strengths training (2012)
- Compliance and regulatory training (2003-12)
- Case Management Training T3 sessions (2011-12)
- Core Training CRM/PS Case Management (2011-12)
- DOJ Training (2012)
- Keys to Success Leadership (2012)
- Identifying and addressing roadblocks (2012)
- Communicating & building Credibility (2012)
- Networking and influencing Change via key business partners (2012)
Additional Information
All years of Bank of America/Countrywide performance assessments: 2004-2010 Meets/Exceeds Expectations., Motivated Accomplished customer driven sales educator, manager and father of 3 girls, Very strong proficiency in Excel, Access, Lotus, Home Retention applications, CRM, and BI reporting applications., Core Values, trusting, teamwork, inclusive meritocracy, References available upon request
Awards
- 2005 Platinum Circle of Excellence winner CMD 50 million in volume 290 units (Maui HI)
- 2006 Gold COE winner CMD 40 million 215 units (Las Vegas)
- 2007 Gold COE winner CMD 32 million 180 units (Hollywood Florida)
- Set Countrywide one month 10 million Purchase funding record
- Chief 'Big Bucks' Award Total funding Aug-Dec $25.2 million
- Highest Purchase volume: $7.3 million Sept 2005, $7.3 million Aug 2005, $2.6 million Jan 2006, $2.3 million June 2009
- Most Purchase Units funded: 41 June 2005, 33 July 2005, 30 Sept 2005, 19 Dec 2005, 18 June 2010, and 8 July 2010
- Purchase Top Funder 1Q-2Q 2009 94 units for $17.2 million
- Multiple Customer Service Awards June 2006, April 2006, July 2007 Jan 2008, Feb 2010, March 2010
Timeline
Caregiver
Home
06.2024 - 07.2026
Beer and Wine Supervisor
HEB Grocery Store
02.2023 - 06.2025
Wine Sales Representative
Total Wine & More
09.2022 - 01.2023
Sr Loan Consultant
Caliber Home Loans
12.2016 - 06.2022
Sales Manager
PNC Mortgage
01.2014 - 09.2015
Mortgage Banker
Chase Bank
09.2012 - 01.2014
Case Management Team Manager II /Proficiency Coach UM
Bank of America LAS Default Servicing
10.2011 - 08.2012
Underwriting Team Manager I/Team Lead Consumer Underwriting
Bank of America LAS Default Servicing
12.2010 - 10.2011
Underwriter GSE/Non GSE and SFO
Bank of America LAS Default Servicing
12.2009 - 12.2010
Sr. Mortgage Loan Officer, Centralized Sales
Bank of America/Countrywide
01.2004 - 12.2009
A.D. - Business Management General
Tarrant County College