Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Koryne Smith

Pittsburgh,PA

Summary

Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Chick-fil-A
09.2024 - Current
  • Learned operational processes and safety protocols to ensure compliance and efficiency.
  • Demonstrated effective time management skills while balancing multiple priorities.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Team Trainer

Chick-fil-A
10.2023 - 09.2024
  • Facilitated onboarding sessions for new team members, enhancing their understanding of operational procedures.
  • Developed training materials and resources to support ongoing team development and performance improvement.
  • Guided team members in customer service best practices, promoting a culture of excellence in guest interactions.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.

Team Member

Chick-fil-A
06.2023 - 10.2023
  • Collaborated with kitchen staff to ensure timely order delivery and maintain food quality standards.
  • Handled cash register transactions accurately, maintaining accountability for financial discrepancies.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
  • Streamlined order taking process by utilizing point-of-sale systems effectively, leading to faster order processing times.

Education

Certification - Nail Technology

Penn Commercial
Washington, PA
09-2025

High School Diploma -

Biglerville High School
Biglerville, PA
06-2022

Skills

  • Cash handling
  • Client service
  • Performance evaluations
  • Giving constructive feedback
  • Leadership
  • Excellent communication
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Relationship building
  • Safety
  • Overseeing daily activities
  • Staff training
  • Attention to detail
  • Teamwork and collaboration

Accomplishments

  • Developed a business case that improved and streamlined productivity that enhanced customer satisfaction
  • Standardized team communications that improved human resources workflow diversity
  • 2025 Sunshine award winner
  • Resolved product issue through consumer testing.
  • Documented and resolved customer dissatisfaction which resulted in delighting the customer

Certification

  • Aspiring Licensed Nail Technician
  • Barbicide Certified
  • Certification of the hours completed for licensing examination

Timeline

Team Leader Manager

Chick-fil-A
09.2024 - Current

Team Trainer

Chick-fil-A
10.2023 - 09.2024

Team Member

Chick-fil-A
06.2023 - 10.2023

Certification - Nail Technology

Penn Commercial

High School Diploma -

Biglerville High School

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