DJAMILA KOMBIA
Norcross,GA
Summary
Proven leader and efficient problem-solver, excelled at BP Gas Station Service by enhancing customer satisfaction and team performance. Skilled in merchandising guidelines and adept at fostering strong customer relationships, leading to increased loyalty and sales growth. Recognized for outstanding report generation and mentoring abilities, significantly contributing to operational excellence and team development.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
BP Gas Station Service
02.2014 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
Customer Service Representative
Mega Business Systems
01.2015 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor Of Accounting - Business Administration
UNIVERSITÉ DE LA PATRIE
BOBO DJIOULASSO06.2009
Skills
Merchandising guidelines
Languages
French
Elementary
English
Elementary
Wolof
Elementary
Timeline
Customer Service Representative
Mega Business Systems
01.2015 - 05.2018
Cashier Team Lead
BP Gas Station Service
02.2014 - Current
Bachelor Of Accounting - Business Administration
UNIVERSITÉ DE LA PATRIE
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