Kote Do
Germantown,MD
Summary
Results-oriented professional with extensive experience in team leadership and performance evaluation. Known for leveraging customer feedback to develop actionable plans that enhance service delivery. Committed to fostering collaboration and achieving operational goals.
Overview
11
11
years of professional experience
Work History
Metro Manager
Media Star Marketing, RJ Reynolds
Fairfax, Virginia
09.2015 - Current
- Delegated work to staff, setting priorities and goals.
- Coached, mentored and trained team members in order to improve their job performance.
- Led strategic initiatives to enhance team collaboration and drive operational excellence.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with clients to discuss needs and ensure alignment with service offerings.
- Managed daily operations and ensured team adherence to company policies.
Brand Ambassador
Independant
Miami, Florida
07.2015 - Current
- Facilitated events to showcase products and connect with target audiences.
- Collaborated with management to refine brand messaging and promotional materials.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Brand Ambassador
Blackleaf
Baltimore, Maryland
06.2025 - 09.2025
- Engaged customers to promote brand awareness and product knowledge.
- Conducted market research to gather insights on customer preferences.
- Conversed with customers to share information about products and services.
Brand Ambassador
Ayatana XP
New York, New York
01.2023 - 01.2024
- Engaged customers to promote brand awareness and product knowledge.
- Trained new ambassadors on company values and product features.
- Conducted market research to gather insights on customer preferences.
- Promoted positive company image through superior customer service experiences.
Field Manager
MOGXP
Dallas, TX
04.2022 - 09.2023
- Managed daily operations and field activities for service delivery.
- Coordinated workflow and schedules for team members on-site.
- Trained staff on safety protocols and operational procedures.
Education
Associate of Arts -
Florida State College
Jacksonville, Florida, FLSkills
- Team leadership
- Strategic planning
- Performance evaluation
- Customer relations
- Operational oversight
- Brand management
- Event coordination
- Market analysis
References
References available upon request.
Timeline
Brand Ambassador
Blackleaf
06.2025 - 09.2025
Brand Ambassador
Ayatana XP
01.2023 - 01.2024
Field Manager
MOGXP
04.2022 - 09.2023
Metro Manager
Media Star Marketing, RJ Reynolds
09.2015 - Current
Brand Ambassador
Independant
07.2015 - Current
Associate of Arts -
Florida State College