Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kourtney Cole

Houston,TX

Summary

Adept at multitasking and guest engagement, I enhanced customer satisfaction at Onion Creek under my manager, Cynthia Cantu by efficiently managing multiple tables and ensuring personalized service. My strong work ethic and proficiency in POS systems, coupled with exceptional teamwork, propelled seamless operations and positive dining experiences. An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments. High-energy professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

2
2
years of professional experience

Work History

Server

Onion Creek/ Cynthia Cantu
Houston, TX
02.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

Bachelor of Business - Business Marketing

University of Houston - Downtown
Houston, TX
05-2027

Skills

  • Supply Restocking
  • Guest Engagement
  • Table Setting
  • Safe Food Handling
  • Food inspection
  • Food Running
  • Strong Work Ethic
  • Service prioritization
  • Performance Improvement
  • Positive and professional
  • Guest Seating
  • Dining customer service
  • Exceptional customer service

References

References available upon request.

Timeline

Server

Onion Creek/ Cynthia Cantu
02.2022 - 03.2024

Bachelor of Business - Business Marketing

University of Houston - Downtown
Kourtney Cole