Kourtney Desrosiers
Lehigh Acres,FL
Summary
Organized, dependable, and dedicated candidate successful at managing multiple priorities with a positive attitude. Ability to work well under pressure and be adaptable in an ever changing environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Lee County Human And Veteran Services
05.2023 - Current
- Answered and directed calls for clients needing financial assistance
- Explained available assistance and requirements to apply
- Assisted Clients filling out applicable applications
- Kept track of office supply inventory and placed orders
- Data Entry Via Smartsheet
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Utilized Kwiktag for record keeping
- Scheduled Fleet service appointments for county vehicles and transport vehicles for service
- Maintained office calendars to track important dates and deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Prepared Meeting minutes, recordings, and attendance for the COC Governing Board meeting
- Actively listened to clients hardship and offered assistance
- Utilized Bell Data (CSN) to research clients applications
Customer Service Specialist
Lee County Animal Services
09.2018 - 05.2023
- Data Entry
- Money handling
- Provided excellent customer service while intaking stray animals, returning animals to owners, and completing adoptions
- Public education on County ordinances, state laws, and proper vet care
- Answering calls promptly, Make activities for Animal Control Officers to respond, dispatching them to correct geo zones.
- Communicating with partnering agencies over 2 way radio/phone (LCSO, FMPD, CCPD) for police assists.
- Notarizing and reviewing sworn statements and declarations of ownership
- Responding promptly to emails regarding lost pets, complaints of animal neglect/abuse, citations, and adoptions
- Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
- Utilizing microsoft office
- Animal Handling including fractious and aggressive animals
- Vaccinating domestic animals upon intake
- Assisted with Volunteer Orientation for oncoming Volunteers, including tours of the building
- Assisted Volunteers with taking pictures of adoptable pets and finding the best adoption match
- Assisted Volunteers with organizing incoming donations
- Reviewing adoption applications, including background checks
- Assisted through the onboarding and interview process for new coming Customer Service Specialists. Trained new coming Customer Service Specialists
- Adapted to an ever changing environment to meet departmental needs.
- Attended offsite adoption events and pet pantries with the public. Assisted hoarding cases in the field
- Public servant- working at public hurricane shelters during two major hurricanes. Made plans for a smooth and safe stay for pets affected by the natural disaster
Animal Care Specialist
Lee County BOCC
07.2012 - 09.2018
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned Kennels
- Vaccinated and drew blood for testing
- Provided good customer service with adopters and owners
- Input medicals into Chameleon
Education
High School Diploma -
Riverdale High School
Fort Myers, FL11.2010
Skills
- Microsoft Windows
- Customer Service and Assistance
- Conflict Mediation
- Calm and Professional Under Pressure
- Ability to Work Independently
- Administrative and Office Support
- Great Eye for Detail
- Adaptability
Certification
Tooty INC training (2/21) Conflict resolution (6/22), internal relationships (3/19), dealing with angry people (10/22), boosting emotional intelligence (6/22), accountability (7/22), building great relationships with difficult people (6/22), time management (3/19)
All done with Neogov on my downtime at my current job
I was also hand selected by my director for Leadership Training offered through Lee County BOCC Human Resources, which i finished in May 2023.
Timeline
Administrative Specialist
Lee County Human And Veteran Services
05.2023 - Current
Customer Service Specialist
Lee County Animal Services
09.2018 - 05.2023
Animal Care Specialist
Lee County BOCC
07.2012 - 09.2018
High School Diploma -
Riverdale High School
Tooty INC training (2/21) Conflict resolution (6/22), internal relationships (3/19), dealing with angry people (10/22), boosting emotional intelligence (6/22), accountability (7/22), building great relationships with difficult people (6/22), time management (3/19)
All done with Neogov on my downtime at my current job
I was also hand selected by my director for Leadership Training offered through Lee County BOCC Human Resources, which i finished in May 2023.
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