Kourtney Hadinger
Allentown,PA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
18
18
years of professional experience
Work History
Medical Assistant
St. Luke's Health Network
Allentown, PA
02.2025 - Current
- Administered injections and medications prescribed by the physician to facilitate patient recovery.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected samples from patients for laboratory testing purposes.
- Communicated patient messages to physicians regarding concerns, condition updates, and refill requests to ensure timely treatment.
- Supported Urology procedures to enhance patient care and treatment effectiveness.
Patient Access Representative
St. Lukes Health Network
Allentown, Pennsylvania
07.2022 - 02.2025
- Secures patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
- Collected and entered patient demographic and insurance data into computer database, establishing accurate medical records for efficient patient processing.
- Maintained knowledge of insurance and government regulations regarding billing and registration, providing cost estimates to self-pay patients and notifying out-of-network patients of options prior to service.
- Addressed and resolved patient and visitor concerns promptly, contributing to improved satisfaction and a positive experience.
Cashier
Hobby Lobby
04.2021 - 06.2022
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Trained in various departmental roles to ensure seamless store operations and support team efficiency.
- Executed daily recovery tasks to maintain cleanliness and organization, enhancing shopping experience.
Front Office Coordinator
Valley Central Veterinary Referral Center
06.2008 - 08.2011
- Coordinated daily appointments for checkups, consultations, and surgical visits, ensuring efficient scheduling for optimal patient care.
- Managed multi-line phone system for busy animal care facility, addressing inquiries about pricing and services to enhance customer satisfaction.
- Processed patient check-ins and check-outs, handling payments to streamline administrative operations.
Call Center Representative
Convergys
01.2011 - 06.2011
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints, enhancing customer satisfaction.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Clarified customer needs, identified options, and recommended products and services, effectively managing expectations.
Education
Medical Assistant Program -
St. Luke's Health Network
Allentown, PA02-2025
High School Diploma -
Salisbury Senior High School
Allentown, PA06-2008
Skills
- Patient registration
- Sample collection
- Vital signs measurement
- Medication administration
- Equipment sterilization
- Procedure assistance
- Inventory Stocking
- Cash Handling
- Multi-Line Telephone Systems
- Phone and Email Etiquette
- Communication skills
- Patient training
Timeline
Medical Assistant
St. Luke's Health Network
02.2025 - Current
Patient Access Representative
St. Lukes Health Network
07.2022 - 02.2025
Cashier
Hobby Lobby
04.2021 - 06.2022
Call Center Representative
Convergys
01.2011 - 06.2011
Front Office Coordinator
Valley Central Veterinary Referral Center
06.2008 - 08.2011
Medical Assistant Program -
St. Luke's Health Network
High School Diploma -
Salisbury Senior High School