Kourtney W. Lester
Moose River,USA
Summary
To work in a fast paced business that will challenge me and to help consumers however I can with whatever they need and to be the most successful I can be in my position.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Customer Service, Health
WEX Health (Multiple Partners)
01.2025 - Current
- Familiar with several different health plans that WEX partners offer and how to manage issues that arise with them
- Answered phone calls in a specific manner to verify subject while remaining cordial with consumer
- Aided and advised accountholders with a multitude of issues that could arise within their accounts
- Learned how to navigate several different applications at once while helping accountholders while on calls
- 40+ hours per week. Salary: 18.53/hour
Customer Service, Remote
L.L. Bean
09.2023 - 12.2024
- Learned a complex ordering system while accommodating hundreds of customer requests a day
- Became a subject matter expert on company products to provide the most accurate and up to date information to customers
- Answered phone calls in a prompt, friendly, and professional manner
- Helped customers find items and place orders to be sent to themselves and or other recipients
- Aided customers in navigating our return form for paper and online returns
- 8-36 hours per week. Salary: 16.00/hour
Realtor
Realty Executives of Del Rio, TX
12.2021 - 04.2023
- Aided clients with the purchase, sale of homes and ranch property
- Continued education of the ever-changing laws of Texas Real Estate and implemented them with clients and customers
- Adapted quickly and efficiently to the ever-changing real estate market
- Constant study of housing and land market to be able to give clients the most UpToDate information needed to be the best agent for them
- 30+ hours per week. Salary: Commission based: 2.5%-6% of purchase price
Sales Associate
Buffalo Girls
03.2015 - 12.2022
- Aided customers with personal and gift purchases of clothing and home décor
- Helped at major events and weeks long sales events in popup stores
- Kept detailed records of receipts and inventory
- Maintained good relationships with product distributors
- Oversaw daily counts of money and deposits for the business
- Kept store clean and rotated new merchandise into store and on online store
- 20-40 hours per week. Salary: $9.00 + 1% of all ticket sales
Warranty Advisor
Ram Country Del Rio- Jeep Chrysler Dodge Fiat
05.2018 - 11.2019
- Worked with customers, employees on warranty issues and tickets
- Excelled at adapting and staying organized in high volume situations
- Worked with mechanics on proper ticket writeups and checking repair orders
- Checked insurance claims and dealt with insurance companies to receive payments
- Scheduled routine maintenance for clients and maintained mechanics schedules
- Organized weekly meetings with General Manager and Service Manager regarding outstanding repair orders worth of work tickets
- 40 hours per week. Hourly: $10.00/hour + 1% of every closed warranty ticket
General Manager
Rebel Draft House; Mandango INC
12.2009 - 12.2014
- Trained employees on day-to-day business operations from opening to closing duties
- Wrote employee handbook and drink book for staff
- Dealt with the ordering and purchasing of alcohol and non-alcoholic items
- Conducted bi-monthly inventory of all business product by doing an in depth weight of all product and cost analysis
- Instituted new employee training and implemented knowledge based testing procedures
- Kept detailed records of receipts and inventory
- Maintained good relationships with product distributors
- Oversaw daily counts of money and deposits for the business
- Excelled at managing a wide variety of unique and complicated activities while also managing and overseeing employee activities
- Created weekly schedules for 30 employees and managed time off requests, sick leave, and payroll
- 60+ hours per week. Salary: 32,000/year with a bi-weekly bonus based on monthly sales
Education
High School Diploma -
Del Rio High School- SFDRCISD
Del Rio, TX05-2003
Skills
- Type 60 WPM
- Proficient in Microsoft Word, Excel, and PowerPoint
- Experienced with FES, OnBase, Salesforce, Genesys, RightNow, and Workday
- Experience with Google Meet, Gmail, Zoom, Google Calendar, Chat
- Problem resolution
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
Timeline
Customer Service, Health
WEX Health (Multiple Partners)
01.2025 - Current
Customer Service, Remote
L.L. Bean
09.2023 - 12.2024
Realtor
Realty Executives of Del Rio, TX
12.2021 - 04.2023
Warranty Advisor
Ram Country Del Rio- Jeep Chrysler Dodge Fiat
05.2018 - 11.2019
Sales Associate
Buffalo Girls
03.2015 - 12.2022
General Manager
Rebel Draft House; Mandango INC
12.2009 - 12.2014
High School Diploma -
Del Rio High School- SFDRCISD
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