Kourtni Turner
South Holland,IL
Summary
Dedicated Human Resources Benefits Coordinator works effectively to administer benefit programs accurately, timely and efficiently. Applies knowledge of compliance with policies, plan documents and federal and state regulations to support HR operations. Maintains extensive knowledge of changes affecting employment-related benefit programs.
Overview
10
10
years of professional experience
Work History
Human Resources Benefits Coordinator
Prime Healthcare Management
Joliet, Illinois
03.2025 - Current
- Assisted employees with benefits enrollment and plan selections.
- Managed employee inquiries regarding benefits and policy details.
- Coordinated benefits communication materials for staff distribution.
- Supported the administration of health and wellness programs.
- Maintained accurate records of employee benefit enrollments and changes.
- Collaborated with vendors to resolve benefits-related issues efficiently.
- Facilitated training sessions on benefits processes for new hires.
- Administered information to guide employees on benefit matters regarding eligibility coverage and provisions.
- Collaborated with vendors on the implementation of new benefits programs or enhancements to existing ones.
- Developed communications materials to inform employees about available benefits options.
- Provided customer service support to answer questions regarding benefit plan coverage and eligibility criteria.
- Administered employee benefits programs such as medical, dental, vision, disability, and group term life insurance.
- Ensured that all required documents are filed accurately in accordance with applicable laws.
- Created company-wide email blasts to announce changes in retirement or benefits plans.
- Conducted new hire orientations to explain company benefits packages.
- Prepared monthly reports summarizing key data points related to employee benefits utilization.
- Managed employee leave requests and tracked time off balances for accuracy.
- Maintained accurate records of all employee benefit related information in HRIS system.
- Maintained tracking spreadsheet for ADA requests, medical and personal leaves.
- Participated in special projects or initiatives designed to enhance overall effectiveness of the organization's HR department.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Human Resources Specialist
Hype Agency
Salem, New Hampshire
08.2021 - 03.2025
- Managed recruitment processes and candidate screenings for various roles.
- Developed and maintained employee records in HR information systems.
- Assisted in the design of training programs to enhance employee skills.
- Coordinated onboarding procedures for new hires to ensure smooth integration.
- Collaborated with management on policy development and implementation strategies.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Partnered with senior HR team to communicate company standards and policies.
- Performed audits of payroll records to ensure accuracy of employee information.
- Maintained human resources records by processing applications and resumes.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Drafted offer letters and employment contracts according to company guidelines.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Developed incentives to drive employee retention and improve work culture.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Coordinated open enrollment activities and provided support to employees.
- Assisted employees with benefit inquiries and resolved issues promptly.
- Processed claims and managed vendor relationships for seamless service delivery.
Human Resources Specialist (42A)
Illinois Army National Guard
Paris , IL
04.2015 - 04.2021
- Facilitated employee onboarding and orientation sessions for new hires.
- Managed employee records and ensured compliance with HR policies.
- Supported performance review processes by coordinating evaluations and feedback sessions.
- Coordinated training programs to enhance employee skills and knowledge development.
- Responded to employee inquiries regarding benefits, policies, and workplace issues.
- Created monthly newsletters and arranged semi-annual employee events.
- Performed exit interviews upon employees' separation from the organization in order to identify areas needing improvement.
- Collaborated with senior leadership teams on strategic planning initiatives involving staffing needs or organizational changes.
- Organized employee training sessions on topics such as harassment prevention or safety awareness.
- Coordinated employee recognition programs such as awards ceremonies or team building events.
- Managed employee relations activities such as investigations, disciplinary actions and grievances.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
Colorado Springs, CO03-2023
MBA - Data Analytics
Louisiana State University
Baton Rouge, LASkills
- Benefits administration
- Vendor management
- Compliance reporting
- Training development
- Employee relations
- Team collaboration
References
References available upon request.
Timeline
Human Resources Benefits Coordinator
Prime Healthcare Management
03.2025 - Current
Human Resources Specialist
Hype Agency
08.2021 - 03.2025
Human Resources Specialist (42A)
Illinois Army National Guard
04.2015 - 04.2021
Bachelor of Science - Human Resources Management
Colorado Technical University
MBA - Data Analytics
Louisiana State University