Kourtnie Shockey
Marion,OH
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ohio Health
Delaware, OH
09.2023 - Current
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow efficiently.
- Collected and processed laboratory specimens for analysis.
- Educated patients on treatment plans and medication use.
- Maintained cleanliness and organization in examination rooms.
- Communicated effectively with healthcare team members for collaborative care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Receptionist
Center Street Community Health Center
Marion, OH
04.2021 - 09.2023
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Schedule; reschedule patient appointments for Behavioral Health, Chiropractic and Primary Care
- Enter patient’s insurance information; check patient’s insurance
- Answer a multi-line phone system
- Cross trained from Dental; Optometry; Behavioral Health; Medical; Chiropractic.
- Managed patient check-in and check-out processes efficiently.
Medical Assistant
Child Care Conslutants
Columbus, OH
09.2018 - 12.2019
- Updating; filing patient records
- Coding; filling out insurance forms
- Tasks such as strep tests, urinalysis, blood pressure checks, electrocardiograms, weight checks, and venipuncture
- Prior Authorization
- Releasing Medical Records
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Assistant
Dr. Joseph Spare
Marion, OH
12.2017 - 09.2018
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Room patients; take and record vitals
- Responded to patient callbacks and phone-in prescription refill requests.
- Scan patient charts
- EMR (Centricity) upkeep and maintenance
- Check patients in and out
- Give injections
Medical Assistant Intern
Center Street Community Health Center
Marion, OH
09.2016 - 01.2017
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Greet patient, room patient, took vitals, charted vitals
- Administered flu shots; performed blood draws
- Performed EKG; Throat swabs for strep tests; flu swabs
- Removed sutures; assisted with pap smear; Phoned patients for lab results
Education
Medical Assistant diploma -
Daytona College Online
Ormond Beach, FLTri Rivers Career Center
Marion, OHSkills
- Medical Charting
- Billing Support
- Insurance Verification
- Medical Terminology
- Medical Billing
- HIPAA Compliance
- Records Management
- Medical Records Management
- Front Desk Operations
- Appointment Scheduling
- Workflow Optimization
- Patient flow management
- Customer service
- EMR / EHR
- Time management
- Effective communication
Certification
Professional knowledge in Anatomy and Physiology
Medical Office Procedures
HIPAA Compliant
Medical Terminology
Practical and Laboratory Procedures
Clinical and Administrative Practice
Timeline
Medical Assistant
Ohio Health
09.2023 - Current
Medical Receptionist
Center Street Community Health Center
04.2021 - 09.2023
Medical Assistant
Child Care Conslutants
09.2018 - 12.2019
Medical Assistant
Dr. Joseph Spare
12.2017 - 09.2018
Medical Assistant Intern
Center Street Community Health Center
09.2016 - 01.2017
Medical Assistant diploma -
Daytona College Online
Tri Rivers Career Center