Kousha Younesishahmirzadi
Redmond
Summary
Dynamic and results-driven professional with extensive experience in customer engagement and sales strategies, honed at Honda of Kirkland. Excelled in building rapport and utilizing CRM software to exceed sales goals. Known for exceptional communication skills and a positive, professional demeanor, consistently enhancing customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Sales Associate
Honda of Kirkland
03.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server
Bella Balducci's
09.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Youth Soccer Coach
Arena Sports
06.2019 - 09.2022
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
- Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.
- Engaged parents, players and staff to maintain open, constructive communications.
- Researched latest industry trends and developments to keep abreast of best practices.
Education
High School Diploma -
East Lake
Sammamish, WA06-2020
Skills
- Sales expertise
- Customer needs assessment
- Sales strategies
- POS system operation
- Complex Problem-solving
- Upselling
- Retail store operations
- Sales training
- Sales development
- Building rapport
- Product recommendations
- Sales goals attainment
- Negotiation tactics
- Relationship selling
- Persuasion techniques
- Cold calling
- CRM software proficiency
- Client account management
- Friendly and outgoing
- Customer engagement
- Verbal and written communication
- Client retention strategies
- Price quote preparation
- Exceeds sales goals
- Hospitality and accommodation
- Calm demeanor
- Positive and professional
- Excellent communication skills
- Sales pipeline management
- Dining area maintenance
- Strategic planning
- Payment processing
- Guest relations
- Product sales
- Flexible schedule
- Exceptional customer service
- Reliable and punctual
- Excellent people skills
- Listening skills
- Multi-tasking strength
- Time management
- Teamwork and collaboration
- Problem-solving skills
Languages
Persian
Native or Bilingual
Timeline
Sales Associate
Honda of Kirkland
03.2024 - Current
Server
Bella Balducci's
09.2022 - 02.2023
Youth Soccer Coach
Arena Sports
06.2019 - 09.2022
High School Diploma -
East Lake
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