Kenya Gortarez
Laveen
Summary
Detail-oriented professional with experience in client relations and hair styling. Recognized for exceptional time management and reliability, contributing to positive client experiences and improved service outcomes. Committed to fostering lasting relationships and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Client Relations Coordinator
Primp and Blow High Street
Phoenix, AZ
11.2025 - Current
- Managed client feedback collection, contributing to improved service delivery and client experience.
- Completed opening and closing functions to meet operational needs.
- Managed client feedback reviews, contributing to improved service delivery and client experience.
- Supported marketing initiatives by collecting and taking photos of our guests at our corporate locations.
- Collaborated with management to identify areas for stylist improvements
- Resolved escalated customer complaints professionally while maintaining a positive attitude towards finding mutually beneficial outcomes.
Hair Stylist
Primp and Blow High Street
Phoenix, AZ
01.2024 - Current
- Educated clients on proper hair care routines and product recommendations, fostering long-term relationships.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hair Stylist
Drybar.
Phoenix, AZ
02.2019 - 02.2021
- Utilized advanced blow drying techniques to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Maintained clean and organized work station, complying with health and safety standards.
Education
High School Diploma -
Career Success
Phoenix, AZCosmetology Degree - Cosmetology
Avalon School of Cosmetology
PhoenixSkills
- Customer engagement
- Self-motivation
- Attention to detail
- Time management
- Reliability
- Initiative
- Emotional awareness
- Team player
Timeline
Client Relations Coordinator
Primp and Blow High Street
11.2025 - Current
Hair Stylist
Primp and Blow High Street
01.2024 - Current
Hair Stylist
Drybar.
02.2019 - 02.2021
High School Diploma -
Career Success
Cosmetology Degree - Cosmetology
Avalon School of Cosmetology