Kranazia Heath
Richmond,VA
Summary
Dynamic and customer-focused Leasing Consultant with a strong background in bartending. Exceptional communication and problem-solving skills. Builds relationships with prospective tenants, delivers personalized tours, and ensures smooth leasing processes. Over five years of hospitality experience in high-pressure environments, fostering a keen ability to manage client needs, resolve conflicts, and deliver top-tier service. Highly organized with proficiency in coordinating property showings, managing lease agreements, and maintaining accurate tenant records. Passionate about creating positive resident experiences while driving occupancy and retention rates.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Steelhead Management
Richmond, VA
06.2024 - Current
- Assisted customers in completing rental applications and verifying qualifications.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
Bartender
Quirk Hotel- The Lobby Bar
Richmond, VA
12.2022 - 05.2024
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Lolitas
Richmond, VA
09.2022 - 12.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
Real Estate Agent
MV Realty LLC
Remote, VA/NC
01.2021 - 10.2022
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
Call Center Representative
Life Protect 24/7
11.2021 - 03.2022
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Server/Bartender
Eat an American Bistro
Virginia Beach, VA
05.2021 - 11.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
Real Estate Agent
Keller Williams Realty
Virginia Beach, VA
08.2020 - 01.2021
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
Education
GED -
Pitt Community College
Winterville, NC06-2013
Skills
- Computer proficiency, Leadership experience, Communication skills
- Organizational know-how,People skills, Collaboration talent, Problem-solving
- Abilities, Mixology, Wine and beer knowledge
- Fair housing policies
- Lease agreement preparation
- Telephone and email etiquette
- Proficient in Knock, Microsoft, and Adobe
- Appointment Scheduling
- Real estate knowledge
- LIHTC
Certification
- Fair Housing Certificate
- Licensed Real Estate Agent
Timeline
Leasing Specialist
Steelhead Management
06.2024 - Current
Bartender
Quirk Hotel- The Lobby Bar
12.2022 - 05.2024
Bartender
Lolitas
09.2022 - 12.2022
Call Center Representative
Life Protect 24/7
11.2021 - 03.2022
Server/Bartender
Eat an American Bistro
05.2021 - 11.2021
Real Estate Agent
MV Realty LLC
01.2021 - 10.2022
Real Estate Agent
Keller Williams Realty
08.2020 - 01.2021
GED -
Pitt Community College
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