KRISTINA STRANDMARK
Minneota,MN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals and state statutes. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Leasing Specialist
US Bankcorp
Marshall, MN
02.2025 - Current
- Collected and processed application documents for new leases, maintaining compliance with regulations.
- Developed and maintained filing systems for records and lease documentation efficiently.
- Verification of KYC transactions
- Processing one time payments per request and collaboration of other teams.
Program Director
Prairie Community Services
Marshall, MN
07.2024 - 01.2025
- Provided leadership, training, and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Created and managed budgets
- Completed quarterly paperwork for meetings
- Scheduled medical appointments and developed medication sheets
Account Servicing Representative
US BANK Corp
Marshall, MN
11.2023 - 07.2024
- Managed Portfolios with other Banks
- Ensured accounts were being worked
- Positive interactions with internal and external customers and sales
- Assist with anything management asks me to do
Collector 2
US Bankcorp
Marshall
07.2022 - 11.2023
- Collected outstanding debts through effective communication with clients and account management.
- Processed payments accurately, maintaining records and ensuring compliance with regulations.
- Facilitated negotiations for payment plans, enhancing customer satisfaction and recovery rates.
- Monitored accounts for delinquencies, initiating timely follow-up actions to secure payments.
- Resolved customer disputes efficiently, reducing escalation cases and fostering positive relationships.
- Utilized collection software to track accounts and manage payment schedules effectively.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Collector 1
US BANK Corp
Marshall, MN
02.2021 - 07.2022
- Positive interactions with customers
- Meeting my goal each month and staying in the green
- Managing my desk proficiently
- Worked varies accounts from 0 days past due to renewals and charge offs
- Assist with anything management asks me to do
- Successfully transitioned to the renewal portfolio and ensuring timely follow up, penetration, collections and transition when needed
Program Supervisor
Forward Focused living
Marshall, MN
05.2020 - 12.2020
- Supervised teams of Caregivers supporting individuals in Group homes
- Ensures supports are provided with quality, safety, dignity, and respect to individuals served
- Duties are split between providing direct support, professional or program activities and supervision
- Ensure all safety and quality guidelines are maintained by staff
- Implement person-centered service plans, provide guidance to staff on those ISPs and documentation
- Ensure environment is kept clean and tidy, and schedule maintenance needs as necessary
- Schedule House meetings and trainings as needed
- Schedule 90, 6 month and yearly review meetings for residents
- Note taking at all meetings, organization of monthly documentation, scheduling employees and Timecards
Education
Liberal Arts and General Studies -
Mid- State Technical College
WI01.2010
Certified Nursing Assistance - undefined
Minnesota West
Canby, MN01.2003
High School Diploma - undefined
Minneota Public High School
Minneota, MN01.2002
Skills
- Microsoft Office
- Customer service experience
- Staff training
- Program leadership
- Conflict resolution
- Recruitment and hiring
- Microsoft Excel
- General Computer Skills
- Phone etiquette
- Training and mentoring
- Application process proficiency
Timeline
Leasing Specialist
US Bankcorp
02.2025 - Current
Program Director
Prairie Community Services
07.2024 - 01.2025
Account Servicing Representative
US BANK Corp
11.2023 - 07.2024
Collector 2
US Bankcorp
07.2022 - 11.2023
Collector 1
US BANK Corp
02.2021 - 07.2022
Program Supervisor
Forward Focused living
05.2020 - 12.2020
Liberal Arts and General Studies -
Mid- State Technical College
Certified Nursing Assistance - undefined
Minnesota West
High School Diploma - undefined
Minneota Public High School