KRESARAH HIBBLER
Memphis,TN
Summary
I am a personable and dedicated Customer Service Representative with extensive experience in the industry. I am a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I am articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
I am also a communicative professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
I am more than certain that you will not be disappointed to have me on your team.
Overview
7
7
years of professional experience
Work History
Eligibility Counselor
Department of Human Services
Memphis, TN
11.2021 - Current
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Contacted client references and employers to determine legitimacy of applicant information.
- Interpreted program guidelines when making determinations on benefit requests.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Coordinated with other departments to promote prompt processing of client applications.
- Advised on changes in policies or procedures that may affect eligibility decisions.
- Connected individuals with relevant community resources and coordinated referrals.
- Processed benefits applications and documents for food stamps and medical assistance.
- Processed applications within established time frames while ensuring quality standards were met.
Online Grocery Associate
Walmart
Clarksville, TN
11.2020 - 10.2021
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Received and processed payments from customers using electronic transaction services.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Troubleshot any problems or errors that occurred during checkout.
- Provided customer support for technical issues related to the online ordering process.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Delivered e-mail confirmation of completed transactions and shipment.
Direct Support Professional
ST. John Community Services
Memphis, TN
01.2017 - 06.2020
- Assisted with planning and coordination of activities and outings based on individual needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Aid in implementing treatments, training programs, and developmental/behavioral plans
- Document all observations and daily progress notes
- Communicate effectively with team members
- Assist individuals in performing their cleaning responsibilities
Education
Bachelor of Science - Health And Human Performance
University of Tennesee At Martin
Martin, TN05-2018
High School Diploma -
Southwind High School
Memphis 05-2013
Skills
- Data entry
- Active listening
- Communication
- Computer
- Customer service
- Leadership
- Creativity
- Recordkeeping and Data Input
- Telephone Etiquette
- Knowledgeable in Microsoft Office , Excel, Powerpoint , Google Docs
- Advocacy and Counseling
- Program Understanding and Advisement
Accomplishments
- Managed Intake projects for the Department of Human Services
- Employee of the Month - Walmart OGP
References
References available upon request.
Timeline
Eligibility Counselor
Department of Human Services
11.2021 - Current
Online Grocery Associate
Walmart
11.2020 - 10.2021
Direct Support Professional
ST. John Community Services
01.2017 - 06.2020
Bachelor of Science - Health And Human Performance
University of Tennesee At Martin
High School Diploma -
Southwind High School
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