Kris Chapman
Norwalk,IA
Summary
Results-oriented professional with a versatile background in wellness coordination and project management. Skilled in customer service, appointment scheduling and client data management. Known for strong problem-solving skills and the ability to manage multiple projects simultaneously, ready to leverage expertise to optimize operations and improve client experiences.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Wellness Coordinator
Body & Soul Salon and Day Spa
Dubuque, Iowa
09.2024 - 04.2026
- Coordinated appointment scheduling and treatment room management to optimize staff and client experiences.
- Managed email inquiries from clients and ensured provider schedules were balanced to maintain service quality.
- Supported front desk operations, delivering exceptional customer service to clients and visitors.
- Answered incoming calls, addressing inquiries and directing clients to appropriate personnel.
- Assisted with check-in and check-out processes by verifying identification and collecting payment information.
- Updated customer data in reservation system to reflect treatment room changes, ensuring accurate records for staff and clients.
Project Manager
Prudential
Dubuque, Iowa
12.1991 - 04.2024
- Managed multiple projects with competing deadlines simultaneously.
- Led cross-functional teams to implement project plans and timelines.
- Developed and maintained project plans, timelines, and budgets.
- Monitored project progress and adjusted plans for efficiency.
- Facilitated stakeholder meetings to gather requirements, address concerns, and ensure alignment on project goals.
- Reported project status updates to senior management regularly and clearly.
- Established strong partnerships with teams, leaders, and cross-departmental representatives to enhance collaboration and project success.
- Led continuous improvement initiatives in project delivery process through effective leadership and team engagement.
Education
Bachelor of Arts - Business Management
Loras College
Dubuque, IA05-1985
Skills
- Appointment scheduling
- Client data management
- Front desk operations
- Customer service
- Project management
- Stakeholder engagement
- Process improvement
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Project scope
Certification
- Certified Associate of Project Management
Timeline
Wellness Coordinator
Body & Soul Salon and Day Spa
09.2024 - 04.2026
Project Manager
Prudential
12.1991 - 04.2024
Bachelor of Arts - Business Management
Loras College