Kris M. Hatten
Grand Forks,ND
Summary
Results-driven manager with a proven track record of controlling quality and costs while consistently achieving or surpassing established goals. Exceptional communication and interpersonal skills foster positive relationships and influence within teams and among stakeholders. Extensive knowledge of company policies and procedures enhances operational efficiency, while adaptability to new responsibilities and changes ensures seamless transitions in dynamic environments. Proficient in Microsoft Office, Yardi, and Appfolio, leveraging technology to streamline processes and improve productivity.
Overview
12
12
years of professional experience
Work History
Property Assistant / Administration
GK Real Estate & Development
Grand Forks, ND
03.2024 - 10.2025
- Responsible for managing the day-to-day operations and maintenance of the property.
- Handling tenant inquiries, coordinating repairs and maintenance, collecting rent payment, and ensuring the property follows all regulations.
- Insuring Accounts Receivable and Accounts Payables are accurate.
- Tenant communications, lease agreements and financial records.
- Supporting daily operations while teaching the basics of property management.
- Assisted in preparing property listings and marketing materials to enhance visibility.
- Streamlined administrative processes, improving document management efficiency across departments.
- Supported financial operations by processing rent payments and tracking expenses accurately.
Community Manager
Balfour Beatty
Grand Forks AFB, ND
08.2022 - 03.2024
- Managing, coaching and developing members of the property team.
- Living and promoting the Company’s values – most notably safety – across all operations.
- Overseeing financial reporting.
- Delivering the highest level of resident satisfaction through responsive, consistent, positive and professional interactions.
- Recruiting new team members, on boarding and training new employees.
- Developed community engagement strategies to enhance resident satisfaction and foster a sense of belonging.
- Managed resident communications through newsletters, events, and social media platforms to promote community involvement.
- Coordinated and executed community events, resulting in increased participation and strengthened resident relationships.
Property Manager
DAKOTA COMMERCIAL
Grand Forks, ND
03.2022 - 08.2022
- Built and maintained thriving apartment portfolio of over 15 buildings and 350 apartment units that catered for resident service needs and expectations.
- Responsible for coming up with ideas, submitting bids/estimates on capital property improvements at apartment buildings.
- Developed and maintain strong relationships with property owners, tenants, vendors and contractors.
- Motivated, engaged and worked with a team of over 10 specialists to effectively market, lease and operate at all levels.
- Accomplishes financial objectives by preparing dispositions, sending out lease renewal letters, letters of intent, analyzing variances and initiating corrective action.
- Enforced lease agreements, addressing tenant issues promptly while maintaining compliance with local regulations.
Property Manager
IMM PROPERTY MANAGEMENT
Grand Forks, ND
06.2013 - 02.2022
- Proven in-depth experience of all aspects of daily operations of property management including finance and budgeting, asset management, maintenance, marketing / leasing, developing strong tenant relationships, staff supervision and development ensuring compliance with all applicable policies and procedures.
- Established rental rate by surveying local rental rates, calculating overhead costs, depreciation, taxes, and profit goals.
- Attracted tenants by advertising vacancies, obtaining referrals from current tenants.
- Explaining advantages of location and services; showing and marketing of apartment units.
- Knowing the competitions rates, amenities, and comparables is critical to understanding how to 'sell' apartments, amenities and to train leasing personnel.
- Developed and implemented property marketing strategies to attract prospective tenants and reduce vacancy rates.
- Oversaw maintenance schedules, coordinating with contractors for timely repairs and improvements.
- Analyzed market trends to adjust rental pricing strategies, enhancing competitive positioning in the local market.
Education
Bachelor of Communications - Geography
University of North Dakota
Grand Forks, ND12-2007
Skills
- Property inspections
- Rent collection
- Microsoft office
- Property management
- Budget preparation
- Exceptional oral and written communication skills
- Lease renewals
- Tenant relations
- Property tours and inspections
- Maintenance
- Multi-family property management
- Staff management
Other Positions
- Grand Forks, ND, Intern, Clear Channel Communication, 09/01/07, 06/01/08
- Grand Forks, ND, Painter/Sales, Sears, 01/01/02, 12/31/08
- Grand Forks, ND, Landlord & Resident Manager Training, Grand Forks Police Department, 01/01/05, 12/31/07
Core Performance Responsibilities
- Net Collected Rent Increase
- Net Operating Income Goals Improvement
- Exceeding Monthly Occupancy Goal
- Personnel Leadership/Management/Development
- Proactive Solutions and Maintenance
- Sales and Business Management
- Achieve 100% Customer Satisfaction
- Deep knowledge of Process/Compliance
I believe in giving back to the community. Volunteering in any way is important to me.
Helping out in our community is something I very much enjoy. Weather it's volunteering for the backpack for kids program, local food pantry's or anything related for my church. Being able to help people in need I find to be very rewarding.
Timeline
Property Assistant / Administration
GK Real Estate & Development
03.2024 - 10.2025
Community Manager
Balfour Beatty
08.2022 - 03.2024
Property Manager
DAKOTA COMMERCIAL
03.2022 - 08.2022
Property Manager
IMM PROPERTY MANAGEMENT
06.2013 - 02.2022
Bachelor of Communications - Geography
University of North Dakota