Kris Mardon
Hartland,WI
Summary
Dynamic professional with two decades of expertise in management, administration, and sales, excelling in cross-functional roles. Proven track record in team coordination, account management, and operational analysis, consistently surpassing sales goals. Skilled in customer relationship management and adept at using commercial software like MS Office Suite, SAP, Salesforce and InforCRM.
Overview
30
30
years of professional experience
Work History
Dealer and Contractor Acquisition Supervisor
Generac Power Systems
Waukesha, Wisconsin
11.2019 - Current
- Supervised daily sales operations, ensuring team compliance with company policies.
- Trained and mentored new sales associates on product knowledge and customer service.
- Analyzed sales data to identify trends and recommend improvement strategies.
- Conducted weekly performance reviews to track goal attainment among sales team.
- Resolved customer complaints efficiently to enhance satisfaction and foster loyalty.
- Collaborated with management on strategic planning initiatives for sales growth.
- Developed incentive programs for top-performing sales representatives to boost motivation.
- Implemented procedures that improved order accuracy, enhancing overall operational efficiency.
Supervisor of Inside Sales Representatives (ISR)
Hydro-Thermal Corp.
Waukesha, WI
01.2015 - 11.2019
- Consistently exceeded annual sales targets through strategic team leadership.
- Led national Inside Sales Representatives to enhance customer service and sales effectiveness.
- Monitored operational activities to ensure accuracy, efficiency, and performance metrics were met.
- Tracked schedules and activities to guarantee adequate customer and territory coverage.
- Resolved issues promptly to maintain smooth operations.
- Collaborated with regional sales managers and executives to align with corporate marketing strategies.
- Utilized consultative sales techniques to identify customer needs for engineered products.
- Managed customer relationships and served as liaison across departments for effective order processing.
Inside Sales Representative/Domestic Ethanol
Hydro-Thermal Corp.
Waukesha, WI
01.2012 - 01.2015
- Managed customer accounts and cultivated strong client relationships to drive sales growth.
- Utilized CRM software to effectively track sales activities and manage leads.
- Responded promptly to customer inquiries, providing detailed product information and pricing.
- Coordinated logistics to ensure timely delivery of products to clients.
- Maintained thorough records of customer interactions, orders, and account status updates.
- Followed up on pending orders and inquiries to enhance customer satisfaction.
- Delivered exceptional customer support, contributing to improved account retention rates.
- Collaborated with outside sales representatives to sustain and increase product sales.
Office Specialist / Assistant
Chemrite Copac Inc.
Lannon, WI
01.2011 - 01.2012
- Served as professional representative and point of contact for company.
- Answered incoming phone calls.
- Met with customers, gave presentations and answered questions about operation and services.
- Led customers on tours of facilities.
- Processed orders, prepared documentation, and monitored progress to ensure proper fulfillment of orders and delivery.
- Prepared and provided production work orders to Production Specialist.
- Created shipment slips.
- Handled accounts receivable.
- Processed invoices and payments.
- Made bank deposits.
- Calculated customer account status and aged trial balances (ATB).
- Made collection calls.
- Prepared daily sales and financial reports.
- Procured and ordered supplies for offices, warehouse and production plant.
Sales Assistant
H.O. Bostrom Co., Inc.
Waukesha, WI
01.2007 - 01.2011
- Initiated continuous improvement projects to enhance operational efficiency.
- Reviewed internal procedures for managing sales and orders to identify areas for optimization.
- Identified issues and implemented effective solutions and updates.
- Coordinated trade show participation, including booth setup and marketing details.
- Served as internal 5S specialist, training staff on program implementation and conducting audits.
- Prepared and verified sales proposals and quotes for accuracy.
- Maintained Syteline system and corporate database, ensuring data integrity.
- Oversaw procurement processes and managed vendor relationships, including payments.
Billing Manager and Auditor
TMP Directional Marketing
Milwaukee, WI
01.1996 - 01.2007
- Oversaw all billing and payment accounting and processing.
- Hired, trained, managed and coached 13 Billing Auditors.
- Monitored performance, and handled issues as necessary.
- Reviewed performance.
Education
Associates - Liberal Arts
Milwaukee Area Technical College
Oak Creek, WISkills
- Account management and business development
- Consultative sales and customer acquisition
- Operations coordination and process optimization
- Team leadership and performance management
- Data analysis and revenue forecasting
- CRM software and pipeline management
- Effective communication and professional correspondence
- Conflict resolution and decision making
- Project management and process improvements
- Sales strategy and B2B sales
- Motivational skills and staff management
- Accounting support and bookkeeping
- Administrative support and office applications
Timeline
Dealer and Contractor Acquisition Supervisor
Generac Power Systems
11.2019 - Current
Supervisor of Inside Sales Representatives (ISR)
Hydro-Thermal Corp.
01.2015 - 11.2019
Inside Sales Representative/Domestic Ethanol
Hydro-Thermal Corp.
01.2012 - 01.2015
Office Specialist / Assistant
Chemrite Copac Inc.
01.2011 - 01.2012
Sales Assistant
H.O. Bostrom Co., Inc.
01.2007 - 01.2011
Billing Manager and Auditor
TMP Directional Marketing
01.1996 - 01.2007
Associates - Liberal Arts
Milwaukee Area Technical College