Krislainy Delarosa
Fortis Property Management
Stone Mountain,GA
2
years of professional experience
Detail-oriented professional with experience in property management, leasing, and administrative support. Expertise in customer communication, record management, and problem solving in fast-paced environments. Committed to delivering exceptional service while effectively managing multiple priorities. Pursuing a Bachelor of Business Administration in Computer Information Systems at Georgia State University.
Work History
Assistant Community Manager
6 Months- Deliver exceptional customer service by responding to resident inquiries through email, phone, and in person with professionalism and empathy.
- Coordinate maintenance requests and collaborate with vendors to ensure timely issue resolution and high resident satisfaction.
- Coordinated maintenance requests and collaborated with vendors to resolve issues promptly, improving resident satisfaction.
- Support rent collections, account management, payment processing, and resident communications.
- Facilitated rent collections, managed accounts, processed payments, and communicated with residents to enhance financial stability.
- Assisted with marketing initiatives, supported occupancy goals, and contributed to resident retention programs to strengthen community engagement.
- Prioritize multiple tasks while meeting deadlines in a fast-paced office environment.
- Maintain compliance with company policies and Fair Housing guidelines.
Leasing Consultant
1 Year 1 Month- Assisted prospective residents throughout the leasing process from initial inquiry to move-in.
- Conducted apartment tours while explaining community amenities, pricing, and lease terms.
- Processed rental applications, lease documentation, and resident files with accuracy.
- Responded promptly to customer inquiries through phone, email, and in-person communication.
- Cultivated positive relationships with residents, enhancing customer satisfaction and boosting resident retention.
- Managed CRM records and ensured precise documentation throughout leasing process.
- Partnered with team members to meet and exceed occupancy and leasing targets.
Education
Bachelor of Business Administration (B.B.A.) - Computer Information Systems
- Expected Graduation: May 2027
- GPA: 3.0
Skills
Yardi software expertise
CRM Software
Data Entry
Administrative Support
Microsoft Excel
Microsoft Word
Time Management
Multitasking
Team Collaboration
Verbal Communication
Written Communication
Vendor management
Timeline
Assistant Community Manager
Fortis Property Management
02.2026 - CurrentRead More
Leasing Consultant
Axia Residential
01.2025 - 02.2026Read More
Georgia State University
Bachelor of Business Administration (B.B.A.) from Computer Information Systems
Read More