Krisshonda Kennedy
Sales
Fort Worth,TX
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Cato Fashion. Skilled in operations management and strategic planning, I excel in motivating teams and resolving complex challenges. Achieved consistent sales targets through effective decision-making and team leadership, ensuring high-quality service delivery.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Cato Fashion
Fort Worth, Texas
04.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Lipet Home Care
Fort Worth, Texas
03.2019 - 04.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Technical Support Representative
Xchange Leasing
Fort Worth, Texas
10.2016 - 09.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TX 02.2023 - Current
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Timeline
Manager
Cato Fashion
04.2023 - 01.2025
Associate of Arts - Business
Tarrant County College
02.2023 - Current
Sales Associate
Lipet Home Care
03.2019 - 04.2023
Technical Support Representative
Xchange Leasing
10.2016 - 09.2022
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