Krista C. Marshall
Charlotte,NC
Summary
A dynamic executive who uses creativity, leadership and teamwork to design and execute solutions leading to increased company value. Highly effective executive communications skills combined with a keen business and technical acumen that is demonstrated by the creation of programs and processes that consistently meet the needs of the customer whether internal or external.
Overview
35
35
years of professional experience
Work History
Director, National Accounts
Premier, Inc.
Charlotte, NC
01.2023 - Current
- Manage multiple hospital systems purchased services contract portfolio.
- Analyzed the spending data for purchased services to assist the hospital systems in prioritizing services categories for financial review and price negotiations.
- Premier, Inc is a collaborative healthcare alliance of approximately 2,800 U.S. community hospitals and 95,000 alternate sites.
Director, Service Optimization
TRIMEDX, LLC
Charlotte, NC
01.2013 - 01.2023
- Developed a reporting and communication strategy that led to the Division meeting all KPI performance goals. The strategy improved revenue by $825,000 over the previous year.
- Developed a process that enabled the IU Health leadership team to meet complex KPI performance goals set by the customer leadership, and this was an increase of 25% above the achievements of the prior year.
Continuous Improvement Director
TRIMEDX, LLC
Charlotte, NC
01.2013 - 01.2023
- Led a project to close the PM Variability gap between the TRIMEDX PM Program and the legacy HCT program.
- Managed a project to transition the traditional remote monitoring program to the current AI remote monitoring program called Predictive Work Systems (PWS).
- Led a project to build efficiencies in the Demand Service process. This increased the program's use by 30% year over year.
- Increased margins of two key clients through the implementation of process improvements and efficiencies.
- A leading Healthcare Technology Management Organization that elevates clinical engineering through innovative management programs.
- Led cross-functional teams to identify and implement process improvements across operations.
- Developed training programs to enhance employee engagement and operational efficiency.
- Facilitated root cause analysis workshops, driving solutions for recurring issues in workflows.
- Streamlined communication channels between departments, improving project collaboration and accountability.
Director Operational Excellence
Aramark Healthcare Technologies
Charlotte, NC
01.2013 - 01.2023
- Increased margins of two key clients through the implementation of process improvements and efficiencies.
- Facilitated operational excellence processes to increase EBIT by 18% for the HCT line of business.
- Directed cross-functional teams to implement process improvements, resulting in streamlined workflows.
- Oversaw budget management and resource allocation for technology projects within healthcare environments.
Regional Director of Operations (DM)
Aramark Healthcare Technologies
Charlotte, NC
01.2013 - 01.2023
- Increased contract revenue by over 150% across the entire district.
- Lead all sales and operations presentations on behalf of Aramark with C-Suite executives across the district.
- Manages all vendor services contracts within the portfolio for the client.
- Manages a team with 7 managers and over 85 total employees.
- Developed processes for complete P/L overhaul. The account's EBIT increased from a loss of $500,000 per year to a positive $2.4 million annually.
- Healthcare Technologies is the Biomedical Equipment Management division of Aramark. Aramark is a service company, providing services to clients in a number of industries across the globe.
Director Supply Networks
Vizient, formerly VHA, Inc
Charlotte, NC
01.2012 - 01.2013
- Developed creative programs with suppliers that increased GPO revenue by 15% in year 1.
- Negotiated price reduction contracts with multiple suppliers, including Medical Device manufacturers, which led to over $2.5M in savings for the three health systems.
- Implemented strategies to ensure operational metrics were met throughout the life of the contract with each customer.
- Oversaw the development of data analytics tools to drive informed decision-making and improve patient outcomes.
Project Leader/Sr. Consultant
Procure 4, Inc. (USA)
Charlotte, NC
01.2011 - 01.2012
- Developed and implemented operational business processes to ensure all new business was successfully integrated into the Procure 4, Inc program.
- Managed a team of Procurement Consultants to complete supply chain improvement projects that led to significant reductions in SG&A for clients.
- Procure4 is a team of supply chain and procurement management specialists. Based in the US and the UK, we act as additional capacity to our clients, identifying and delivering sustainable savings across their organization.
Director, Sourcing-Regional Aggregation/Sr. Consultant
Premier Inc
Charlotte, NC
01.2006 - 01.2010
- Developed processes to enhance the Regional Collaborative concept within the National GPO portfolio. That led to an increased number of groups from 10 to 20.
- Developed an education process for suppliers to understand the Premier Regional Aggregation program. Increased supplier participation in the program by 50%.
- Packaged proposals for aggregation groups of acute care facilities across multiple product lines that generated an increase in revenue for Premier, Inc.
- Analyzed market trends to inform decision-making and optimize resource allocation across departments.
- Established key performance indicators (KPIs) to measure progress on critical projects and strategies.
Manager – Regional Corporate Account Development
Johnson & Johnson, Inc.
New Jersey
01.1991 - 01.2006
- Led a team of high-performance Business Analysts responsible for the development of limited risk contracts that created approximately $2B Net Sales annually for over 21 Johnson & Johnson Operating Companies.
- Led the regional contracting process for all key Accounts in the Diagnostics sector, representing approximately $66MM in Net Sales in 2004.
- Mentored and trained junior staff on best practices, fostering a culture of continuous improvement.
- Analyzed market trends to inform product development strategies and align with organizational goals.
Manager Global Strategic Sourcing – Research & Operating Supplies
Johnson & Johnson, Inc.
New Jersey
01.1991 - 01.2006
- Led a cross-functional, cross-sector, global team of J&J Professionals in the development of a global sourcing strategy for approximately $100MM of laboratory capital equipment, safety and scientific supplies, and laboratory chemical purchases.
- Developed a marketing strategy to implement sourcing solutions, resulting in savings of greater than $10MM to the overall J&J P/L in 2001.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to drive product quality improvements.
Manager Strategic Sourcing – Engineering & Maintenance Services
Johnson & Johnson, Inc.
New Jersey
01.1991 - 01.2006
- Developed a marketing strategy to implement sourcing solutions, resulting in savings of greater than $8MM to the overall J&J P/L in 1999.
- Developed a strategic marketing program aimed at key Executive Management throughout J&J to gain approval to implement sourcing programs. The program resulted in 85% adoption of programs during year 1 of the contract.
- Managed Supplier/Vendor data for multiple commodities and services.
- Developed and executed strategic plans to drive market growth and increase competitive advantage.
- Led cross-functional teams to enhance product development processes and ensure alignment with operational goals.
Education
M.B.A. - Global Executive
Fuqua School of Business – Duke University
Durham, NCB.S. - Chemical Engineering
North Carolina State University
RaleighSkills
- Medical Device Contract Negotiation
- IDN C-Suite level Sales Strategy Development
- Executive communication
- Strategic Account Management
- P/L Operations Management
- Salesforcecom tool management
- C-Suite Hospital relationship Management
- GPO Contract Development
- GPO Contract Negotiations
- RFP Development/Management
- Team Management
- Data Analysis
- Project Management
Accomplishments
- Premier, Inc. Year 1 savings for client exceeded within 6 months.
- Premier, Inc. Year 1 revenue goals exceeded within the first 6 months by selling new technology functionality.
- TRIMEDX, LLC; Developed a communication process to ensure the KPI performance goals were met for the Central Division.
- TRIMEDX, LLC; Developed a process to successfully integrate the HCT branding processes with the TRIMEDX, LLC process.
- Aramark: Developed sales strategies that led to an increase of revenue for the district of over 150%.
- Aramark; Managed the P/L of the largest Healthcare client for Aramark Healthcare Technologies. P/L was losing over $500,000 prior to my taking the account. The account became the most successful account within the division. EBIT increased from a negative $500k to a positive $3M annually.
- Procure 4 Inc., solidified client contracts that increased annual revenue by 22%.
- Premier Inc.: Developed programs for Regional Purchasing Coalitions that increased revenue by 18% for three subsequent years. Selected to participate in the Premier High Performance Development program.
- Johnson & Johnson Healthcare Systems, Inc; Demonstrated leadership in the development of a process that solidified the necessary elements of the Johnson & Johnson Sarbanes-Oxley procedures (SOX).
- Johnson & Johnson Healthcare Systems, Inc.; Developed a process that led to the increase of revenue in regional IDN accounts by over 37%.
- Johnson & Johnson; Developed a program in conjunction with the Consumer Marketing division that introduced the product into a different sales channel. This program was a profitable program within 1.5 years of the launch.
- Johnson & Johnson; Developed an Executive Communications Plan that led to an 85% implementation rate of each voluntary strategic sourcing project developed by the Corporate Strategic Sourcing department.
- Johnson & Johnson; Selected as a key-note speaker for the Worldwide Federation of Contractor’s Convention – Sydney Australia, Topic – Global Outsourcing.
Timeline
Director, National Accounts
Premier, Inc.
01.2023 - Current
Director, Service Optimization
TRIMEDX, LLC
01.2013 - 01.2023
Continuous Improvement Director
TRIMEDX, LLC
01.2013 - 01.2023
Director Operational Excellence
Aramark Healthcare Technologies
01.2013 - 01.2023
Regional Director of Operations (DM)
Aramark Healthcare Technologies
01.2013 - 01.2023
Director Supply Networks
Vizient, formerly VHA, Inc
01.2012 - 01.2013
Project Leader/Sr. Consultant
Procure 4, Inc. (USA)
01.2011 - 01.2012
Director, Sourcing-Regional Aggregation/Sr. Consultant
Premier Inc
01.2006 - 01.2010
Manager – Regional Corporate Account Development
Johnson & Johnson, Inc.
01.1991 - 01.2006
Manager Global Strategic Sourcing – Research & Operating Supplies
Johnson & Johnson, Inc.
01.1991 - 01.2006
Manager Strategic Sourcing – Engineering & Maintenance Services
Johnson & Johnson, Inc.
01.1991 - 01.2006
M.B.A. - Global Executive
Fuqua School of Business – Duke University
B.S. - Chemical Engineering
North Carolina State University