Krista Day
Lakeland ,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
US Bank NA
St Louis, MO
10.2022 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Collections/Call Center Customer Service Representative
Badcock Home Furniture
Mulberry , Fl
09.2016 - 06.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL06-2008
Skills
- Information Security
- Inbound and Outbound Calling
- Data Collection
- Scheduling
- Complaint resolution
- Call Management
- Customer Relations
- Quality Control
- Customer Education
- Researching
- Report creation
Accomplishments
- Perfect Attendants
- Great Sporsmanship
- Self leader
Timeline
Customer Service Representative
US Bank NA
10.2022 - Current
Collections/Call Center Customer Service Representative
Badcock Home Furniture
09.2016 - 06.2020
High School Diploma -
Lake Gibson Senior High School
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