Krista Jones
Greystar Management Services
PLANO
30
years of professional experience
Work History
Community Manager
2 Years 11 Months- Managed social media platforms to promote community initiatives and updates.
- Developed community engagement programs to enhance resident interaction and satisfaction.
- Coordinated events and activities fostering a sense of belonging among residents.
- Assisted in resolving resident concerns promptly, ensuring positive living experiences.
- Collaborated with maintenance teams to address facility issues and improve service delivery.
- Trained new team members on community policies and resident engagement strategies.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Community Manager
6 Years 3 Months- Assisted in managing property operations and adhered to company policies and standards.
- Implemented tenant feedback processes to improve service delivery and responsiveness of management team.
- Trained and mentored new staff on operational protocols and customer service best practices.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
Leasing Professional
2 Years 3 Months- Facilitated leasing operations by conducting property tours and showcasing available units to prospective tenants.
- Cultivated relationships with residents, addressing concerns and enhancing community satisfaction through effective communication.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
Assistant Store Manager
17 Years 11 Months- Supervised daily operations and adhered to company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Developed schedules and delegated tasks effectively, optimizing workforce productivity during peak hours.
- Coordinated promotional events, driving customer engagement and increasing foot traffic in store.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty retention.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Preschool Director
5 Years 11 Months- Oversaw daily operations ensuring compliance with licensing regulations and organizational standards.
- Mentored and trained staff on best practices in early childhood education and classroom management.
- Collaborated with parents to address concerns, enhancing family engagement and support for children's growth.
- Facilitated professional development workshops, promoting team skill enhancement and retention strategies.
- Maintained compliance with state licensing regulations through diligent record keeping and routine inspections preparation.
- Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
- Hired and trained new preschool employees.
- Created a safe learning environment through regular safety drills practice and adherence to established protocols during emergencies.
- Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
Education
Bachelor of Science - Consumer Science
Skills
Operations management
Property tours
Financial management
Tenant relations
Budgeting and reporting
Property inspections
Vendor management
Timeline
Community Manager
Greystar Management Services
09.2023 - CurrentRead More
Assistant Community Manager
Greystar Management Services
06.2017 - 09.2023Read More
Leasing Professional
Greystar Management Services
02.2015 - 05.2017Read More
Preschool Director
Primrose Schools Franchising Company
01.2009 - 12.2014Read More
Assistant Store Manager
Kohls Department Store
02.1997 - 01.2015Read More
University of Wisconsin, Madison
Bachelor of Science from Consumer Science
Read More