Krista Murray
Zephyrhills,FL
Summary
Accomplished Regional and Portfolio Property Management professional with 12+ years of experience leading multi-site residential portfolios, regulatory compliance programs, financial operations, and high-performing property teams. Proven ability to maximize NOI, control operating expenses, develop and manage multi-million-dollar budgets, ensure full HUD, LIHTC, Section 8, and Fair Housing compliance, and maintain strong owner and asset manager relationships. Known for driving operational excellence, stabilizing underperforming assets, and building scalable processes that improve portfolio performance and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Senior Account Executive
Sarma
01.2023 - Current
- Manage and grow a national portfolio of client accounts, acting as primary point of contact and trusted advisor for background screening and compliance solutions.
- Ensure full compliance with FCRA regulations while delivering accurate, timely reporting and resolving escalated issues.
- Develop tailored proposals, conduct executive-level presentations, and negotiate contracts to secure new partnerships and expand existing accounts.
- Perform market research to identify new business opportunities and drive revenue growth.
- Build long-term client relationships through proactive communication, performance monitoring, and continuous process improvement.
Account Manager / Operations
Cherokee Federal
- Supported federal government contracts by managing client relationships, operational workflows, and performance metrics across multiple departments.
- Coordinated compliance reporting, quality control audits, and service delivery improvements.
- Partnered with leadership to streamline processes, improve service outcomes, and support contract growth initiatives.
Portfolio Manager
Invitation Homes / IH Homes
- Directed operations for a portfolio exceeding 900+ residential homes, ensuring profitability, regulatory compliance, and asset preservation.
- Developed and managed annual budgets, improved NOI through expense reduction strategies, delinquency recovery, and market-driven leasing initiatives.
- Conducted quarterly and annual property inspections, ensuring curb appeal, maintenance standards, and resident satisfaction met ownership expectations.
- Selected, trained, supervised, and evaluated 18+ employees across leasing, maintenance, and operations.
- Oversaw eviction processes, legal coordination, and compliance with state and federal housing laws.
- Provided weekly and monthly performance reports to ownership and asset managers with detailed action plans for underperforming assets.
- Maintained ongoing communication with owners, vendors, and internal stakeholders to ensure operational excellence and retention.
Property Manager / Compliance Manager / Auditor
Richmond Property Services
- Oversaw multi-site property operations including financial management, leasing performance, compliance monitoring, and owner communications.
- Prepared and analyzed Certified Rent Rolls, Annual Owner Certifications, and quarterly compliance submissions for HUD and state agencies.
- Conducted internal file audits, tracked and resolved IRS Form 8823 findings, and prepared properties for investor and regulatory reviews.
- Reviewed tenant eligibility, income and asset verifications, annual/interim recertifications, and ensured all documentation met LIHTC, Section 8, and HOME standards.
- Trained and mentored property managers and leasing teams on Fair Housing regulations, compliance procedures, and documentation accuracy.
- Supported new property lease-ups ensuring rapid stabilization while maintaining strict compliance integrity.
Education
Bachelor of Science - Psychology
Texas A&M University
Bachelor of Business Administration - Business Management
DeVry University
Skills
- Regional & Portfolio Operations Leadership
- Multi-Site Asset Management
- Budgeting
- NOI Optimization
- AP/AR Oversight
- HUD Compliance
- LIHTC Compliance
- Section 8 Compliance
- Fair Housing
- Regulatory Audits
- Owner & Asset Manager Reporting
- Staff Recruitment
- Training
- Performance Development
- Leasing Strategy
- Market Analysis
- Revenue Growth
- Vendor Management
- Capital Improvement Management
- Property Inspections
- Asset Preservation
- Risk Mitigation
- OneSite
- Yardi
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Senior Account Executive
Sarma
01.2023 - Current
Bachelor of Science - Psychology
Texas A&M University
Bachelor of Business Administration - Business Management
DeVry University
Account Manager / Operations
Cherokee Federal
Portfolio Manager
Invitation Homes / IH Homes
Property Manager / Compliance Manager / Auditor
Richmond Property Services