KRISTA NELSON
Rapid City,SD
Summary
Customer Service Professional with over 20 years of experience. Driven with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
18
18
years of professional experience
Work History
Dispatcher
International Union of Operating Engineers
06.2017 - Current
- Complex multifaceted job placing members to work for local Contractors working with heavy equipment
- Creative problem-solving as well as conflict resolution in an intense, fast-paced, high- performance environment
- Interpreting numerous verbal and written agreements as well as facilitating the needs of contractors and equipment operators
- Assisting Business Agents and District Representatives with scheduling and planning election events
Loan Processor
Crestline Funding
01.2013 - 05.2017
- Responsible for processing mortgage applications and preparing them for the underwriter, ensuring the information accuracy with the client to satisfy the loan
- Processing loans valuing a range from $500K to $3 Million.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Handled any conditions sent from underwriting departments.
Energy Service Specialist
SDG&E
01.2006 - 06.2012
- Fielding customer calls including questions, complaints and emergency orders resulting in dispatching of the orders to technicians for work orders such as gas leaks and electric wires down
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Scheduling the start and stop if services, appliance checks and billing information
- Recognized as employee of the month in a large office with many service specialists.
Education
Associate - Arts
Cuyamaca College
San Diego, CADiploma -
Monte Vista High School
Spring Valley, CA1989
Skills
- Microsoft Office Suite (Word, Excel, Outlook), Adobe Acrobat, Velocify
- Automation Solution- LeadManager for Mortgage Lending
- Prioritizing Calls
- File and Records Management
- Operational Efficiency
- Effective Working Relationships
- Conflict Resolution Tactics
- Customer Relationship Management
- Workload Balancing
- Daily Reports
Timeline
Dispatcher
International Union of Operating Engineers
06.2017 - Current
Loan Processor
Crestline Funding
01.2013 - 05.2017
Energy Service Specialist
SDG&E
01.2006 - 06.2012
Associate - Arts
Cuyamaca College
Diploma -
Monte Vista High School
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