Krista Phillippe
Tulsa,OK
Summary
Dynamic appointment scheduler with a strong work ethic and exceptional client relationship building skills, honed at RadNet. Proven ability to optimize scheduling processes and enhance customer satisfaction through effective communication and follow-up. Adept at managing high call volumes while maintaining accuracy and professionalism in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Appointment Scheduler
RadNet
Tulsa, OK
10.2025 - Current
- Scheduled appointments efficiently to optimize daily operations.
- Maintained accurate records of client interactions and appointment details.
- Utilized scheduling software to streamline appointment booking processes.
- Assisted in managing calendars for multiple team members effectively.
- Communicated with clients to confirm appointments and provide updates.
- Coordinated follow-up calls to ensure customer satisfaction and retention.
- Adapted quickly to changing schedules and client needs for improved service delivery.
- Supported team in administrative tasks to enhance overall productivity.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Handled complaints and questions, and re-directed calls to other team members.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
Customer Service Representative
Amazon
Ardmore, OK
08.2022 - 11.2022
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Managed customer accounts using CRM software to track interactions and ensure satisfaction.
- Collaborated with team members to streamline processes, enhancing service delivery efficiency.
- Documented customer feedback, identifying trends to improve service quality and responsiveness.
Fast Food Worker
Braums Ice Cream And Dairy
Broken Arrow, OK
01.2014 - 06.2015
- Prepared and assembled food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently, maintaining cleanliness and adherence to health regulations.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Fast Food Worker
Taco Bueno
Ardmore, OK
03.2011 - 01.2014
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Maintained organized workstations for optimal workflow and efficiency during busy shifts.
- Followed cash handling procedures accurately, processing transactions with attention to detail.
- Contributed to a positive team environment by supporting colleagues and sharing best practices.
Education
No Degree - Nursing
OSU Institute of Technology
Okmulgee, OKHigh School Diploma - Regular Studies
Coweta High School
Coweta, OK05.2003
Skills
- Meeting deadlines
- Calendar management
- Remote work capabilities
- Guest relations
- Follow-up skills
- Accuracy and precision
- Client relationship building
- Schedule coordination
- Sales support
- Insurance verification
- Efficient coordination
- Online research
- Referral management
- Confidentiality
- Telephone management
- Email management
- Appointment confirmation
- Scheduling expertise
- Patient registration
- Attention to detail
- Patient scheduling
- Strong work ethic
- Telephone etiquette
- Computer skills
- Critical thinking
- Effective multitasking
Timeline
Appointment Scheduler
RadNet
10.2025 - Current
Customer Service Representative
Amazon
08.2022 - 11.2022
Fast Food Worker
Braums Ice Cream And Dairy
01.2014 - 06.2015
Fast Food Worker
Taco Bueno
03.2011 - 01.2014
No Degree - Nursing
OSU Institute of Technology
High School Diploma - Regular Studies
Coweta High School