Krista Smoot
Downingtown,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
36
36
years of post-secondary education
Work History
Customer Service Representative
FreeRateUpdate
09.2021 - 04.2022
- Make hundreds of outbound calls daily to generated mortgage leads who are looking to refinance, purchase a home or access home equity
- Keep the customer engaged for 4:01 in order to transfer them to a loan officer
- Receive incoming phone calls, and turn them into mortgage leads.
Internet Sales Consultant
Colonial Hyundai
05.2018 - 09.2020
- Contact both phone and web leads to assist with product questions
- Set appointments for our team
- Be an ambassador for the store and seek sales and profit with integrity
- Keep consistently high customer satisfaction scores
- Maintain data and reports for executive leadership
- Contact our present and previous clients in a timely manner to meet quotas.
Cashier and Customer Service
Giant Food Stores LLC
01.2002 - 03.2019
- Provide exceptional customer service
- Inventory processing.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Test Operator
Communications Test Design, Inc, CTDI
07.2022 - Current
- Operated and maintained robotic equipment for peak performance and longevity.
- Performed thorough tests and inspections of completed products to check performance and compliance with design standards.
- Used specialized instrumentation and gauges to assess performance of electromechanical assemblies.
- Followed technical orders to correctly assemble electronic products or components.
Education
High School Diploma -
Bishop Shanahan High School
Associate's Degree - Communication Arts
Delaware County Community College
Bachelor Of Arts - Business Communications
Southern New Hampshire University
Hooksett, NH 05.2023 - 08.2026
Skills
- Excel
- Customer Service
- Data-Entry
- Typing
- Microsoft Excel
- Data Entry
- Microsoft Word
- Sales Experience
- Inside Sales
- Salesforce
- Microsoft Office
- CRM Software
- Planograms
- Account Reconciliation
- SAP
- Business Development
- Outside Sales
- Negotiation
- Technical support
- Software Troubleshooting
- POS
- Computer literacy
Additional Information
- Authorized to work in the US for any employer
Timeline
Bachelor Of Arts - Business Communications
Southern New Hampshire University
05.2023 - 08.2026
Test Operator
Communications Test Design, Inc, CTDI
07.2022 - Current
Customer Service Representative
FreeRateUpdate
09.2021 - 04.2022
Internet Sales Consultant
Colonial Hyundai
05.2018 - 09.2020
Cashier and Customer Service
Giant Food Stores LLC
01.2002 - 03.2019
High School Diploma -
Bishop Shanahan High School
Associate's Degree - Communication Arts
Delaware County Community College
Similar Profiles
Tim DosunmuTim Dosunmu
Mortgage Call Center Manager at FreeRateUpdateMortgage Call Center Manager at FreeRateUpdate
Marissa MillerMarissa Miller
Customer Service Representative at FreeRateUpdateCustomer Service Representative at FreeRateUpdate
Daniel BordaDaniel Borda
HVAC Technician at Battavio/B & F ServiceHVAC Technician at Battavio/B & F Service
Shreyan PotdarShreyan Potdar
Restaurant Waiter at Persis ExtonRestaurant Waiter at Persis Exton
Haley PeckHaley Peck
Specialty Grants Program Analyst at Department of Drug and Alcohol Programs (DDAP)Specialty Grants Program Analyst at Department of Drug and Alcohol Programs (DDAP)