Krista Smoot
Downingtown,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
36
36
years of post-secondary education
Work History
Customer Service Representative
FreeRateUpdate
09.2021 - 04.2022
- Make hundreds of outbound calls daily to generated mortgage leads who are looking to refinance, purchase a home or access home equity
- Keep the customer engaged for 4:01 in order to transfer them to a loan officer
- Receive incoming phone calls, and turn them into mortgage leads.
Internet Sales Consultant
Colonial Hyundai
05.2018 - 09.2020
- Contact both phone and web leads to assist with product questions
- Set appointments for our team
- Be an ambassador for the store and seek sales and profit with integrity
- Keep consistently high customer satisfaction scores
- Maintain data and reports for executive leadership
- Contact our present and previous clients in a timely manner to meet quotas.
Cashier and Customer Service
Giant Food Stores LLC
01.2002 - 03.2019
- Provide exceptional customer service
- Inventory processing.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Test Operator
Communications Test Design, Inc, CTDI
07.2022 - Current
- Operated and maintained robotic equipment for peak performance and longevity.
- Performed thorough tests and inspections of completed products to check performance and compliance with design standards.
- Used specialized instrumentation and gauges to assess performance of electromechanical assemblies.
- Followed technical orders to correctly assemble electronic products or components.
Education
High School Diploma -
Bishop Shanahan High School
Associate's Degree - Communication Arts
Delaware County Community College
Bachelor Of Arts - Business Communications
Southern New Hampshire University
Hooksett, NH 05.2023 - 08.2026
Skills
- Excel
- Customer Service
- Data-Entry
- Typing
- Microsoft Excel
- Data Entry
- Microsoft Word
- Sales Experience
- Inside Sales
- Salesforce
- Microsoft Office
- CRM Software
- Planograms
- Account Reconciliation
- SAP
- Business Development
- Outside Sales
- Negotiation
- Technical support
- Software Troubleshooting
- POS
- Computer literacy
Additional Information
- Authorized to work in the US for any employer
Timeline
Bachelor Of Arts - Business Communications
Southern New Hampshire University
05.2023 - 08.2026
Test Operator
Communications Test Design, Inc, CTDI
07.2022 - Current
Customer Service Representative
FreeRateUpdate
09.2021 - 04.2022
Internet Sales Consultant
Colonial Hyundai
05.2018 - 09.2020
Cashier and Customer Service
Giant Food Stores LLC
01.2002 - 03.2019
High School Diploma -
Bishop Shanahan High School
Associate's Degree - Communication Arts
Delaware County Community College