Krista Spencer
Corpus Christi,Texas
Summary
Highly reliable with an engaging personality, adept at fostering team communication and efficiency. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Head Bartender
Wallbangers Burger Bar
Corpus Christi, TX
06.2023 - 02.2024
- Performed opening and closing duties and setting up for incoming shift.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Server Shift Leader
The Cheesecake Factory
Corpus Christi, TX
11.2022 - 06.2023
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Aaron's Sales and Lease
Corpus Christi, TX
11.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Manager
Sunnyside Cafe
Clemson, SC
06.2018 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location with successful operations strategies and maximize business success.
Education
High School Diploma -
Barnwell High School
Barnwell, SC06.2016
Skills
Staff Training and Supervision
Alcohol Safety Knowledge
Cash handling expertise
Attentive service
POS System proficiency
Strong Communication Skills
Retaining information
Highly reliable
Engaging personality
Service-oriented mindset
Organizational ability
Fast Learner
Timeline
Head Bartender
Wallbangers Burger Bar
06.2023 - 02.2024
Server Shift Leader
The Cheesecake Factory
11.2022 - 06.2023
Sales Associate
Aaron's Sales and Lease
11.2020 - 05.2022
Manager
Sunnyside Cafe
06.2018 - 07.2019
High School Diploma -
Barnwell High School