Krista Willoh
San Jose,CA
Summary
Efficient and reliable hospitality professional known for productivity and the ability to complete tasks quickly in fast-paced restaurant environments. Experienced in customer service, time management, and conflict resolution to ensure smooth dining experiences. Promoted from host to server at Gyu-Kaku through strong performance, results, and dedication. Highly proficient in every role at Gyu-Kaku and confident in maintaining smooth operations during busy service. Ready for a new challenge and eager to take on a management role to help lead the team and continue growing and excelling within the restaurant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SERVER
Gyu-Kaku Japanese BBQ
San Jose, California
04.2024 - Current
- Maintained high-quality customer service and built strong relationships with guests
- Developed extensive menu knowledge to guide guests and increase sales
- Served and upsold menu items while assisting with bussing and hosting during busy shifts
- Assisted with training new servers and hosts on service standards and POS systems
- Assisted shift leaders in coordinating floor flow during high-volume service to maintain efficiency and service standards
- Acted as a reliable team resource by supporting shift leaders and assisting newer staff during peak hours
- Consistently trusted to handle high-volume shifts and support smooth restaurant operations
SERVER
Hinodeya Ramen
San Jose, California
02.2024 - 04.2024
- Provided attentive table service in a fast-paced ramen restaurant environment
- Maintained strong menu knowledge to guide guests through ramen, broth, and topping options
- Managed multiple tables while ensuring timely food delivery and high guest satisfaction
- Assisted with running food, table resetting, and maintaining restaurant cleanliness during busy service
HOSTESS
Gyu-Kaku Japanese BBQ
San Jose, California
08.2023 - 03.2024
- Welcomed guests and escorted them to tables while maintaining a positive first impression
- Utilized Aloha POS to manage reservations and optimize seating flow
- Coordinated seating during peak hours to improve efficiency and reduce wait times
- Assisted with running food, table resetting, and maintaining cleanliness throughout the dining area
- Supported servers by organizing menus, checkbooks, and maintaining service stations
Education
High School Diploma - undefined
Herbert Hoover High
Glendale, CASkills
Toast POS
Aloha POS
OpenTable
Customer Service
Sales
Floor Management
Responsible Beverage Service Certification
Food Handlers Certification
Table Service
Upselling Techniques
Menu Knowledge
Training and Mentoring
Beverage Preparation
Safe Food Handling
Table Resetting
Item Promotion
Certification
- Alcohol Responsibility Certification
- Food Handlers Certification
Accomplishments
- 40+ Five Star yelp reviews
- consistently highest promotion seller
Timeline
SERVER
Gyu-Kaku Japanese BBQ
04.2024 - Current
SERVER
Hinodeya Ramen
02.2024 - 04.2024
HOSTESS
Gyu-Kaku Japanese BBQ
08.2023 - 03.2024
High School Diploma - undefined
Herbert Hoover High