Kristal Church
Tampa,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service management at Prospect Of Tampa. Proven expertise in passenger assistance and cash management, enhancing customer satisfaction and operational efficiency. Recognized for strong organizational skills and a commitment to training and mentoring team members to achieve excellence in service delivery.
Overview
19
19
years of professional experience
Work History
Passenger Service Agent
Prospect Of Tampa
Tampa, FL
02.2023 - 03.2026
- Assisted passengers with check-in procedures and baggage handling.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Coordinated flight schedules and boarding processes for timely departures.
- Utilized airline reservation systems to manage bookings and updates accurately.
- Ensured compliance with safety regulations during passenger interactions.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Cashier
Square 1
Tampa, FL
01.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring balance at shift end.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures.
- Trained new cashiers on operational procedures and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Manager
Checkers Rally's
Tampa, FL
01.2020 - 02.2021
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on efficient food preparation techniques.
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Coordinated shift schedules to maximize staff productivity and coverage.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Restaurant Crew Member
Wendy's
Tampa, FL
10.2019 - 11.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and health standards at all times.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies.
- Streamlined food preparation processes, reducing wait times during peak hours while maintaining quality standards.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Stand Lead
Raymond James Stadium
Tampa, FL
07.2015 - 11.2015
- Supervised concession stand operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on efficient food preparation and customer service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented streamlined processes to improve order accuracy and reduce wait times.
- Managed inventory and ensured adequate stock levels for uninterrupted service during peak times.
- Enhanced customer experience by providing exceptional service and maintaining a clean, well-stocked concession area.
- Increased sales by effectively upselling food and beverage items to guests during events.
Overnight Key Holder
World Duty Free Group
Tampa, FL
11.2013 - 07.2015
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, facilitating timely restocking and minimizing stock discrepancies.
- Trained and mentored new staff on customer service protocols and operational standards.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and issues efficiently, enhancing overall shopping experience.
Customer Service Specialist
African American Research Library
Fort Lauderdale, FL
05.2008 - 06.2008
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and library systems to ensure seamless operations.
- Developed and maintained positive relationships with patrons, enhancing community engagement initiatives.
- Collaborated with team members to streamline processes, improving response times to customer requests.
- Led workshops on library resources, increasing awareness of available services among community members.
Ride Operator
Thunder Bird Swap Shop
Fort Lauderdale, FL
08.2007 - 10.2007
- Operated rides safely, ensuring adherence to safety protocols and regulations.
- Monitored ride performance, identifying and resolving operational issues promptly.
- Assisted in training new operators on equipment usage and safety procedures.
- Conducted regular inspections of rides, maintaining high standards of cleanliness and functionality.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
Food Preparation Worker
Smoke and Stacks
Lauderhill, FL
06.2007 - 08.2007
- Prepared ingredients according to recipes, ensuring quality and consistency.
- Operated kitchen equipment safely, maintaining cleanliness and adherence to safety standards.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
- Trained new staff on food handling procedures and kitchen best practices.
Secretary
Law Office of Angela Dawson
Lauderhill, FL
05.2007 - 08.2007
- Managed office correspondence and communications to ensure timely responses and efficient workflow.
- Organized legal documents and files, enhancing retrieval processes for attorneys and staff.
- Coordinated calendar scheduling for multiple attorneys, optimizing meeting effectiveness and time management.
- Implemented document management systems to streamline filing procedures and improve accessibility of records.
- Assisted in preparation of legal briefs and case materials, ensuring accuracy and attention to detail.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL04-2017
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Cash management
- Sales expertise
Timeline
Passenger Service Agent
Prospect Of Tampa
02.2023 - 03.2026
Cashier
Square 1
01.2022 - 02.2023
Shift Manager
Checkers Rally's
01.2020 - 02.2021
Restaurant Crew Member
Wendy's
10.2019 - 11.2019
Stand Lead
Raymond James Stadium
07.2015 - 11.2015
Overnight Key Holder
World Duty Free Group
11.2013 - 07.2015
Customer Service Specialist
African American Research Library
05.2008 - 06.2008
Ride Operator
Thunder Bird Swap Shop
08.2007 - 10.2007
Food Preparation Worker
Smoke and Stacks
06.2007 - 08.2007
Secretary
Law Office of Angela Dawson
05.2007 - 08.2007
Diploma - Medical Administrative Assistant
Ultimate Medical Academy