Kristal Gomez
Rock Island,IL
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
Kale Heating and Air Conditioning
Moline, IL
05.2018 - Current
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Documented services performed, operations information, and dispatch details in system.
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Received or prepared work orders.
- Prepared daily work and run schedules.
- Relayed work orders, messages or information using telephones or two-way radios.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Fielded incoming calls, answered questions and transferred calls internally.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Record and submit weekly payroll
- Record and prepare daily bank deposits
- Create Customer invoices
- Record payments received by customers in system
- Outbound calling to schedule planned maintenance visits for residential and commercial clients
CNA
Genesis Hospital
Davenport, IA
12.2016 - 09.2017
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Used mobility devices to transport patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
Assistant Store Manager
McDonald's Restaurant
Rock Island, IL
03.2013 - 12.2016
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
High School Diploma -
Rock Island High School
Rock Island, IL05-2009
Some College (No Degree) - CNA
Scott Community College
Davenport, IASkills
- Multiple Project Coordination
- Customer Communication
- Fleet Maintenance
- Paperwork Processing
References
References available upon request.
Timeline
Dispatcher Manager
Kale Heating and Air Conditioning
05.2018 - Current
CNA
Genesis Hospital
12.2016 - 09.2017
Assistant Store Manager
McDonald's Restaurant
03.2013 - 12.2016
High School Diploma -
Rock Island High School
Some College (No Degree) - CNA
Scott Community College