Kristal N. Wilson
Roslindale,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Patient Liaison
Alcanza Clinical Research - Boston Clinical Trials
Boston, Massachusetts
11.2024 - Current
- Facilitated patient onboarding by gathering necessary medical history and documentation.
- Provided education to patients regarding clinical trial processes and expectations.
- Maintained detailed patient records and updated databases with accurate information.
- Supported the scheduling of patient appointments and clinical trial visits efficiently.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
Seasonal Election Inspector/Clerk
City of Boston
Boston, USA
02.2008 - Current
- Facilitated setup of polling station prior to opening.
- Guided individuals through voting process to ensure clarity.
- Greeted voters and verified identification documents efficiently.
- Recorded voter turnout data accurately throughout the day.
- Assisted disabled and elderly voters in casting ballots.
- Supported new voters in completing registration paperwork and sign-in tasks.
- Counted votes after polls closed, ensuring accurate results.
Personal Care Aide
Lockhart Family
Weymouth, Massachusetts
11.2023 - 11.2024
- Prepared and served nutritious meals tailored to dietary restrictions and preferences.
- Administered prescribed medications accurately and timely, adhering to safety protocols.
- Facilitated communication between clients and families regarding care needs and preferences.
- Supported hygiene tasks including bathing, oral care, and skin care.
- Coordinated appointments and transportation for medical visits and social engagements.
- Identified changes in clients' conditions and reported concerns to families or healthcare professionals.
- Conducted light housekeeping duties such as laundry, vacuuming, dusting, and cleaning bathrooms.
Patient Support Representative II
Dana Farber Cancer Institute
Brookline, USA
02.2018 - 11.2023
- Collaborated with medical oncologists and nurses to facilitate effective patient care.
- Performed data entry tasks accurately and efficiently to maintain comprehensive records.
- Ensured compliance with HIPAA regulations to protect patient privacy and confidentiality.
- Provided customer service to patients and families by addressing inquiries related to medical care.
- Answered incoming calls promptly, directing them to appropriate departments or providers.
- Committed to delivering exceptional patient care through proactive engagement.
Customer Service Representative
Lo Jack Corporation
Canton, USA
04.2012 - 06.2017
- Resolved phone inquiries promptly, ensuring exceptional customer service.
- Delivered first tier support and troubleshooting for Fleet and Commercial business products.
- Managed portfolio of Lo Jack clients, including Home Depot and Sunbelt.
- Executed installation plans in a timely manner.
- Handled product registrations in LCIMS and maintained customer records in MS Dynamic and NetSuite.
- Coordinated inspection requests efficiently.
Security Officer
US Security Associates
Malden, USA
04.2011 - 04.2012
- Delivered top-notch customer support, fostering excellent rapport with patrons.
- Monitored surveillance cameras, responding promptly to suspicious activity.
- Patrolled property to ensure safety of premises and personnel.
- Maintained accurate logs of all security-related activities.
Education
Paralegal Studies -
Berkeley College
White Plains, NY12-2006
Skills
- Negotiation expertise
- HIPAA compliance
- Data entry and accuracy
- Medical terminology
- Healthcare knowledge
- Empathy and support
- Administrative assistance
- Record management
- Customer service excellence
- Independent work ethic
- Team collaboration skills
- Attention to detail
- Time management strategies
- Prioritization techniques
- MS Office proficiency
- CRM software proficiency
- EPIC systems knowledge
- NetSuite expertise
Timeline
Patient Liaison
Alcanza Clinical Research - Boston Clinical Trials
11.2024 - Current
Personal Care Aide
Lockhart Family
11.2023 - 11.2024
Patient Support Representative II
Dana Farber Cancer Institute
02.2018 - 11.2023
Customer Service Representative
Lo Jack Corporation
04.2012 - 06.2017
Security Officer
US Security Associates
04.2011 - 04.2012
Seasonal Election Inspector/Clerk
City of Boston
02.2008 - Current
Paralegal Studies -
Berkeley College