Kristal S Johnson
Houston,TX
Summary
Accomplished professional with a proven track record at Dollar General, enhancing operational efficiency and customer satisfaction. Expert in customer service and time management, demonstrated through effective team leadership and problem-solving. Achieved significant improvements in process accuracy, fostering teamwork and collaboration. Skilled in cash handling and store management, committed to delivering top results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Plato's Closet
08.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Warehouse Trainer
Bumper To Bumper Auto Parts
09.2021 - 08.2023
- Mentored and guided junior team members, cultivating a positive work environment that fostered teamwork and collaboration.
- Kept detailed log of employee training progress and evaluated where necessary.
- Assisted in reducing employee turnover through consistent support, clear communication, and ongoing skills development opportunities for all team members.
- Reduced workplace injuries through thorough safety training and regular reinforcement of best practices.
Assistant Manager
Dollar General
05.2019 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier Team Lead
Catfish Station
11.2017 - 03.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Monitored areas for security issues and safety hazards.
Healthcare Provider
Ccs
03.2011 - 11.2014
- Maintained a safe and sanitary environment for patients, staff, and visitors by enforcing infection control protocols.
- Administered medications and treatments as prescribed by physicians.
- Assisted with the training and mentoring of new healthcare providers, promoting a culture of continuous learning and improvement within the organization.
- Educated patients and families on health conditions to raise awareness.
Unarmed Security Guard
Champagne Staffing
04.2014 - 07.2014
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Patrolled commercial property and associated parking garage.
Prep Cook
Minute Maid Park
04.2012 - 02.2013
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Education
Phlebotomist -
Chcp
Houston, TXJack Yates High School
Houston, TX05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Certification
- CAP - Certified Administrative Professional
- Area of certification Training - Timeframe
Timeline
Warehouse Trainer
Bumper To Bumper Auto Parts
09.2021 - 08.2023
Sales Associate
Plato's Closet
08.2021 - 03.2024
Assistant Manager
Dollar General
05.2019 - 05.2020
Cashier Team Lead
Catfish Station
11.2017 - 03.2018
Unarmed Security Guard
Champagne Staffing
04.2014 - 07.2014
Prep Cook
Minute Maid Park
04.2012 - 02.2013
Healthcare Provider
Ccs
03.2011 - 11.2014
Phlebotomist -
Chcp
Jack Yates High School
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