Krista Rocca
Georgetown,KY
Summary
Friendly and adaptable professional with experience. I love animals and love sharing in the lives of those who love them too! I work well independently as well as being a team player. We spend a good majority of our time with each other so accepting people for who they are is very important to me. I spend my day handling phones, checking in and and out clients, collecting payments, scheduling both routine and emergency visits, confirming next day appointments, interacting with techs and doctors, maintaining a clean and welcoming reception area. I have strong communication skills and adapt to a ever changing environment with ease. I love to share what I know and learn from others to make everyday easier and more fun!
Overview
8
8
years of professional experience
Work History
Receptionist
Banks Veterinary Clinic
Lexington, KY
04.2023 - Current
- Proficient in English with strong communication skills
- Experience in customer support and client services
- Experience in high-pace environment and ability to adapt to changes
- Excellent phone etiquette and data entry capabilities
- Familiarity with Microsoft Office and general computer skills
- Used Cornerstone software
- Ability to handle cash and perform outbound calling
- Previous experience in a clinic environment
- Managed appointment scheduling, optimizing daily workflow for veterinarians and staff.
- Trained new reception staff on operational procedures and customer service protocols.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted and assisted clients, ensuring a welcoming environment at reception.
Receptionist
Lexington Heart Specialists
Lexington, KY
09.2022 - 04.2023
- Proficient in English with strong communication skills
- Experience in customer support and client services
- Experience in high-pace environment and ability to adapt to changes
- Excellent phone etiquette and data entry capabilities
- Familiarity with Microsoft Office and general computer skills
- Ability to handle cash and perform outbound calling
- Previous experience in a clinic environment is preferred
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Veterinary Receptionist
Banks Veterinary Clinic
Lexington, KY
02.2021 - 09.2022
- Proficient in English with strong communication skills
- Experience in customer support and client services
- Experience in high-pace environment and ability to adapt to changes
- Excellent phone etiquette and data entry capabilities
- Familiarity with Microsoft Office and general computer skills
- Ability to handle cash and perform outbound calling
- Previous experience in a clinic environment is preferred
- Managed appointment scheduling and client communications to enhance clinic efficiency.
- Used Cornerstone software
- Coordinated patient intake processes, ensuring accurate data collection and documentation.
- Assisted veterinarians by preparing treatment rooms and maintaining medical supplies.
- Mentored junior receptionists on customer service best practices and clinic policies.
Veterinary Receptionist
Southborough Veterinary Hospital
Southborough, MA
04.2018 - 01.2021
- Proficient in English with strong communication skills
- Experience in customer support and client services
- Experience in high-pace environment and ability to adapt to changes
- Excellent phone etiquette and data entry capabilities
- Familiarity with Microsoft Office and general computer skills
- Ability to handle cash and perform outbound calling
- Previous experience in a clinic environment is preferred
- Responded to client inquiries, providing information on services and pet care advice.
- Developed training materials for new reception staff, improving onboarding efficiency.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Education
Bachelor of Science - Criminal Justice And Social Work
Eastern Kentucky University
Richmond, KY05-2001
Skills
- Upbeat and friendly personality
- Thrive in a busy environment
- Multi-tasker
- Organizational skills
- Customer/Client relations
- Scheduling appointments
- Professional demeanor
- Verbal and written communication
- Punctual
- Believe that reception is highly valuable due to being the first and last person that clients interact with
Timeline
Receptionist
Banks Veterinary Clinic
04.2023 - Current
Receptionist
Lexington Heart Specialists
09.2022 - 04.2023
Veterinary Receptionist
Banks Veterinary Clinic
02.2021 - 09.2022
Veterinary Receptionist
Southborough Veterinary Hospital
04.2018 - 01.2021
Bachelor of Science - Criminal Justice And Social Work
Eastern Kentucky University