Open To Work
Kristan Gabb
Client Service Expert
White Plains,NY
Summary
Resourceful and entrepreneurial Customer Service and Sales Representative with 9+ years of delivering thoughtful solutions to a diverse clientele. Servant leader with an extensive track record in demanding sales and account management environments. Innovative problem solver working effectively to surpass client expectations. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Rideshare Driver/Client Service Expert
Lyft
New York, NY
08.2018 - Current
- Provide courteous and professional service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Manage up to four assignments per hour by planning efficient routes, supporting disabled passengers, and stowing wheelchairs and other equipment in a safe and secure manner.
- Achieved consistently high customer scores due to exceptional service and planned optimal routes to minimize delays.
- Monitor profitable locations, including nightlife, tourist, and business spots, to take advantage of profitable opportunities.
- Maintained vehicle cleanliness and safety to ensure a pleasant ride experience.
PERSONAL BANKER/TELLER/NOTARY SIGNING AGENT
Chase Bank
New York, NY
07.2017 - 02.2019
- Passionately delivered a best-in-class customer experience, developed, and maintained long-lasting relationships by engaging clients to understand their financial needs, and recommended the most appropriate products and services to satisfy their demands.
- Opened new personal and credit card accounts pertinent to the client's lifestyle and business needs; Accurately performed notarial acts(Acknowledgments, Jurats, etc.)
- Strongly made clients' lives more convenient by streamlining their banking through the setup of self-service options to access their accounts:Chase mobile, online banking, direct deposit, mobile check deposit, and online bill pay.
- Identified referral opportunities and partnered with specialists to connect customers to experts who can help with specialized financial requests (investment, mortgage, business banking, etc.); subsequently increased branch revenue by up to 70%.
- Accurately handled deposits, withdrawals, payments, and other monetary instruments and transactions in a fast-paced environment.
TELLER/CUSTOMER SERVICE REPRESENTATIVE
Municipal Credit Union
Bronx, NY
06.2016 - 06.2017
- Effectively executed a variety of service functions involving the receipt and distribution of funds, and secured all negotiable items, including but not limited to cash, traveler's checks, personal checks, payroll, cashier's checks, and money orders.
- Serviced members in a quick, courteous, and efficient manner, as well as addressed any questions regarding their accounts.
- Cross-sold bank products and services tailored to everyone's needs, and made appropriate referrals to member service representatives and mortgage bankers; Consequently, increasing branch revenue by up to 60%.
- Consistently met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Associate of Science - Business Administration(Management Concentration)
Bronx Community College, CUNY
Bronx, NY05.2014
Skills
- Exceptional Customer Service
- MS Outlook and Time Management
- Microsoft Word proficiency, familiar with Excel, and PowerPoint
- Research and Problem Solving
- Ability to handle sensitive and confidential information
- CRM(Salesforce) and Computer Applications
- Multi-Tasking and Organization
- Active Listening and Consultative Sales
- Lead Generation and Prospecting
- Negotiation and Closing Techniques
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $70000/yrTimeline
Rideshare Driver/Client Service Expert
Lyft
08.2018 - Current
PERSONAL BANKER/TELLER/NOTARY SIGNING AGENT
Chase Bank
07.2017 - 02.2019
TELLER/CUSTOMER SERVICE REPRESENTATIVE
Municipal Credit Union
06.2016 - 06.2017
Associate of Science - Business Administration(Management Concentration)
Bronx Community College, CUNY