Kristeen Howell
Houghton Lake,MI
Summary
Proven leader in high-pressure environments, adept at maintaining service excellence and efficiency at Big Boy Restaurant. Expert in cash handling and customer service, consistently fostering teamwork and clear communication. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating strong multitasking abilities and a commitment to positive guest experiences.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
KFC
08.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Waitress
Big Boy Restaurant
03.2019 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Montes Family Restaurant
04.2018 - 02.2019
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Memphis BBQ
08.2014 - 01.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate Degree - Criminal Justice
University of Phoenix
Tempe, AZ01.2011
High School Diploma - General Studies
Clare Pioneer High School
Clare, MI08.2008
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Cash Register Operation
Timeline
Cashier Team Lead
KFC
08.2024 - Current
Waitress
Big Boy Restaurant
03.2019 - 01.2021
Waitress
Montes Family Restaurant
04.2018 - 02.2019
Waitress
Memphis BBQ
08.2014 - 01.2018
Associate Degree - Criminal Justice
University of Phoenix
High School Diploma - General Studies
Clare Pioneer High School
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