Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Brown

Miami,FL

Summary

Knowledgeable and dedicated managerial professional with extensive experience in the beauty, retail and customer service industry. Solid team player with outgoing, very fair, unbiased, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Interim Beauty ADM

Nordstrom
11.2023 - Current
  • Generated new business with marketing initiatives and strategic plans.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the beauty department evolve and grow.

Counter Manager

Charlotte Tilbury
04.2023 - 11.2023
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Integrated KPI into my weekly metrics so my beauty advisors could drive up AOV with customers
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Beauty Sales Associate

Nordstrom/Charlotte Tilbury
09.2022 - 04.2023
  • Over exceeded my individual line assign goal by 10-30% each month
  • Built a big and very loyal clientele list and kept them up to date on new launches, sales and invited them to events
  • Developed strong rapport with customers and created a positive impression of the counter and store.
  • Became a pacesetter for the 2023 year in 9 months

Personal Assistant to the Owner

Gel Blasters
05.2021 - 08.2022
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Arranged domestic and international travel plans and itineraries.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

CEO

The Posh Company Limited
04.2016 - 05.2021
  • Ran two successful DBA companies under The Posh Company Limited that amassed over 6 figures in sales annually.
  • Primarily based D2C e-commerce companies, ran the social media and influencer marketing for both. Cosmetics and jewelry related businesses.
  • Excelled in social media growth, photoshop, social media ad's, SEO, customer service, HTML code, product design, website design, manufacturing, and 3PL.
  • Fulfilled several purchase orders with third party companies to sell my products on their platform including, Dolls Kill, Fashion Nova, Pretty Little Thing and Public Desire.


Retail Sales Associate

Dior Cosmetics
01.2015 - 04.2016
  • Extremely organized coordinator that had to plan and budget different types of events.
  • Executed on pulling in different vendors, making sure everything went correctly and that every employee working each event had a role and every customer felt comfortable. Was an expert in coordination and communication due to the extremely high pressure of the job.
  • Organized, coordinated and deployed makeup events while focusing on delivering superior customer service.

Education

No Degree - Science Education

UCLA
Los Angeles
2016

High School Diploma -

Randolph Macon Academy College Preparatory
Front Royal, VA
06.2015

Skills

  • Overseeing Logistics
  • Team-Building Exercises
  • Account Planning and Operations Management
  • Massive Customer Rapport and Loyalty
  • Key Performance Indicators
  • Customer service excellence
  • Omni-Channel Expert

Timeline

Interim Beauty ADM

Nordstrom
11.2023 - Current

Counter Manager

Charlotte Tilbury
04.2023 - 11.2023

Beauty Sales Associate

Nordstrom/Charlotte Tilbury
09.2022 - 04.2023

Personal Assistant to the Owner

Gel Blasters
05.2021 - 08.2022

CEO

The Posh Company Limited
04.2016 - 05.2021

Retail Sales Associate

Dior Cosmetics
01.2015 - 04.2016

No Degree - Science Education

UCLA

High School Diploma -

Randolph Macon Academy College Preparatory

Similar Profiles

CREATE PROFILE
Kristen Brown