Summary
Work History
Education
Skills
Additional Information
Overview
Other Work
Timeline
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Kristen Chavira

Kristen Chavira

Manager
Memphis ,TN

Summary

Hard working professional with many years or experience in multiple fields, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hard work and no task or job is too small or too large.

Offered a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Proficient in MS Office, Outlook, Quickbooks, Studio Web Design, Yardi Genesis 2, Propertyware, Buildium, SingleOps, Mac, PC.

Work History

Office Coordinator

Urban Canopy Arborists
New Orleans , LA
01.2022 - 12.2022
    • Managed office activities by maintaining communication between clients, tracking records, and filing all documents
    • Interacted with customers by phone, email, or in-person to provide information
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
    • Maintained office supplies inventory by checking stock and ordering new supplies

Property and Office Manager

Valmont Investments
New Orleans, LA
01.2019 - 12.2022
    • Managed operations of over 150 rental properties to ensure low turnover, increased revenue and increased tenant satisfaction
    • Maintained computer and physical filing systems
    • Responsible for collecting rent payments, negotiating, enforcing and terminating leases, inspecting properties, managing maintenance and housekeeping teams
    • Provided superior customer service to prospective and current tenants while also providing support to tenant requests, issues and concerns
    • Scheduled and manage vendors and contractors
    • Assisted team of realtors in marketing properties, preparing leases, filing documents, providing assistance to potential clients
    • Worked closely with business and property owners in preparing financial reports, administering accounts payable and receivable and payroll
    • Provided all office administrative services and act as main point of contact daily in business office
    • Sourced vendors for special project needs and negotiated contracts

Design Consultant, Vacation Rental Manager

Contract
New Orleans, LA
02.2014 - Current

    .

    • Managed short term rentals (VRBO/AIRBNB) for homeowners including designing and furnishing rentals, booking guests, marketing properties, coordinating housekeeping and maintenance, set up. Always ensuring that guests have best and most enjoyable experience
    • Greeted and assist guests by gathering information pertaining to reservations or requests
    • Provided exceptional service and assistance to guests upon check-in
    • Increased customer service ratings through personable service
    • Consistently stayed under client's budget for projects
    • Develop annual operating budgets and forecasts, as well as sales and marketing plans
    • Advised and assisted clients with planning, designing and selecting interior furnishings while staying within budget and timeline parameters
    • Contacted other contractors to assist in job duties
    • Built strong vendor relationships to facilitate favorable pricing on required materials

Executive Director

Memphis Listening Lab
Memphis , TN
08.2023 - 05.2025
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.

Design Producer

Vacation Rental Potential, A&E Network/Homeaway
04.2018 - 12.2018
  • Successfully transformed homes across country into more marketable vacation rental homes in short period of time with dramatic improvements while on extremely small budget for non-scripted television show
  • Developed, created and implemented design concepts for dozens of home design transformations
  • Worked closely with director, camera crew, contributor and show host to ensure projects were on budget and on time
  • Worked directly with homeowner to teach them how to better accommodate their guests and overall better vacation experience based on my own experience and knowledge as property manager and host
  • Coordinated with producers and on-air talent to create program content, new ideas and segments
  • Maintained project costs through careful budgeting and monitoring of expenditures
  • Presented production ideas and determined creative scenarios for production and delivery
  • Researched, developed and pitched stories that reflected unique sensibilities of A&E/FYI network brand
  • Demonstrated leadership skills in managing projects from concept to completion

Property Manager

Realty Management Group
New Orleans, LA
08.2017 - 06.2018
  • Responsible for overall management of assigned residential, commercial and vacation rental properties in region
  • Tasks include all administrative, marketing and financial duties associated with property management as well as managing staff of maintenance technicians, housekeeping and receptionist
  • Implemented preventive maintenance programs, project manage capital improvements, renovations and design jobs
  • Negotiated and managed contracts with outside vendors.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Assessed property every month, compiled information and wrote reports regarding findings for submission to property owner
  • Delivered emergency 24-hour on-call service for tenants on building issues
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office

Executive Assistant

Graci Interiors
New Orleans, LA
12.2016 - 06.2017
  • Assisted designer in general office duties and design projects.
  • Sourced and purchased materials and furnishings per designer and clients' requests.
  • Created and maintained material library of fabric, stone, paint, wallpaper, vendor catalogs and hardware samples for office.
  • Answered high volume of phone calls and email inquiries.

Project Coordinator/Office Manager

Logan Killen Interiors
New Orleans , LA
10.2014 - 05.2016
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Maintained computer and physical filing systems.

Executive Assistant/Creative Ops Coordinator

Peter Mayer Advertising
New Orleans, LA
02.2010 - 10.2014
  • Developed and maintained department calendar, arranged travel including flight, hotel and car services
  • Performed general administrative duties according to broadcast production and department needs such as preparing department expense reports
  • Assisted creative directors and producers for broadcast production projects ranging from developing budget to casting
  • Worked with HR and team managers in developing and utilizing annual and bi-annual employee review and evaluations
  • Processed travel expenses and reimbursements for 25-member executive team and senior management group
  • Created expense reports, budgets and filing systems for entire creative department and executives
  • Entrusted to handle confidential and sensitive situations in professional matter

Education

St Petersburg Junior College

Skills

Bookkeeping

Budgeting

Organizational skills

Project Management

Office Management

Strategic planning

Additional Information

  • AWARDS , 2011 Addy Award Ad Person of the Year in Communication and Support
  • Responsible Vendor License/ATC/ABC Permit

Overview

1
1

20+

Other Work

Prior to 2001 I started my career in retail and tourism management, then moved to restaurant management then proceeded to operate a home organizing and cleaning business for several years prior to moving back home to Louisiana. I have worked in catering and special events for over 20 years as well.

Timeline

Executive Director

Memphis Listening Lab
08.2023 - 05.2025

Office Coordinator

Urban Canopy Arborists
01.2022 - 12.2022

Property and Office Manager

Valmont Investments
01.2019 - 12.2022

Design Producer

Vacation Rental Potential, A&E Network/Homeaway
04.2018 - 12.2018

Property Manager

Realty Management Group
08.2017 - 06.2018

Executive Assistant

Graci Interiors
12.2016 - 06.2017

Project Coordinator/Office Manager

Logan Killen Interiors
10.2014 - 05.2016

Design Consultant, Vacation Rental Manager

Contract
02.2014 - Current

Executive Assistant/Creative Ops Coordinator

Peter Mayer Advertising
02.2010 - 10.2014

St Petersburg Junior College

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