Audio / Visual Ministry for Mt Moriah Missionary Baptist Church, Winter Park, FL
Kristen Cooper
Orlando,FL
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Assistant Manager of Special Operations
Sears Home Improvement
07.2017 - 10.2024
- Supervised day-to-day operations of the Virtual Sales Team to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Training Manager
Sears Service Contracts
12.2007 - 07.2017
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity, sales, and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
- Partnered with external experts to bring in fresh perspectives and specialized knowledge for advanced training workshops.
Volunteer Coordinating Recruiter
Muscular Dystrophy Association, MDA
01.2005 - 07.2007
- Assisted with coordinating events (telethon, art galleries, cook-offs, etc.) for a non-profit organization
- Recruited participants from small to medium-sized businesses to participate in or donate to fundraising events.
- Worked with local businesses throughout central and southern Colorado to boost fundraising efforts.
- Attended networking events, increasing visibility within the community.
Education
Microbiology
High School Diploma -
Skills
- Staff Training and Development
- Recruiting and interviewing
- Sales Strategies
- Sales Growth
- Sales Reporting
- Employee Performance Evaluations
- Meeting facilitation
- Teamwork and Collaboration
- MS Office
- Problem-Solving
- Goal Setting
Accomplishments
- Collaborated with a team of 6 in the development of New Hire Training for Inbound Sears Service Contracts.
- Collaborated with a team of 7 in the development of New Hire Training for Sears Home Improvement.
- Collaborated with a team of 5 in the development of Cultural Beliefs Training.
- Supervised team of 17 Virtual Sales Specialists.
- Achieved Manager of the month several times through effectively helping with month over month improvement in sales and appointment metrics.
- Achieved Power of Performance Award by successfully training the first inbound agents for Sears Service Contracts in the Chatsworth, CA Service Contracts Call Center.
- Successfully trained the first inbound agents for Sears Service Contracts in the Illinois and Miami, FL Service Contracts Call Centers.
- Successfully trained Leading As a Trusted Advisor trainings for new managers in Round Rock, TX and Winter Park, FL.
- Collaborated with team of 6 in exceeding a goal of $100,000 for the last quarterly fundraising event in 2006.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Company CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offWork-life balanceSoftware
MS Office Skills
Google Workspace
Canva
Powtoon
Timeline
Assistant Manager of Special Operations - Sears Home Improvement
07.2017 - 10.2024
Training Manager - Sears Service Contracts
12.2007 - 07.2017
Volunteer Coordinating Recruiter - Muscular Dystrophy Association, MDA
01.2005 - 07.2007
University of Florida - , Microbiology
Maynard Evans High School - High School Diploma,
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