KRISTEN CUDA
Pittsburgh,PA
Summary
Customer Service Professional with over six years of experience in bar industry and a decade in customer service roles. Managed high-volume customer interactions, delivering quick and accurate service while overseeing inventory management and cash handling. Committed to enhancing customer satisfaction and streamlining operations.
Overview
7
7
years of professional experience
Work History
BARTENDER
Dive Bar and Grille
Pittsburgh, US
02.2020 - Current
- Oversaw restaurant operations and staff during shifts, ensuring smooth service delivery.
- Maintained organization and cleanliness of the bar area during peak hours.
- Developed strong working relationships with customers and staff.
- Addressed customer complaints with problem-solving skills, enhancing customer satisfaction.
- Coordinated multiple tasks effectively while upholding a professional demeanor.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
Education
BACHELOR OF ARTS (B.A.) - PUBLIC RELATIONS
West Virginia University
Morgantown, WV, USSkills
- Cash register operation
- Cash handling
- Customer service
- Customer engagement
- Upselling techniques
- Multitasking capabilities
- Team collaboration
- Conflict resolution
- Reliability
Desired Position
PNC BANK EMPLOYEE
Timeline
BARTENDER
Dive Bar and Grille
02.2020 - Current
BACHELOR OF ARTS (B.A.) - PUBLIC RELATIONS
West Virginia University