Kristen DeGray
Rosenberg,TX
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Focused at making sales when needed and committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
LuminLASH
Rosenberg, TX
02.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Strived to meet required and personal goals, including sales goals
- Maintained a persuasive and informative attitude when making sells
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Assistant Store Manager
Journeys Kidz
Sugar Land, TX
05.2022 - 12.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated work to staff, setting priorities and goals.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Lamar Cons High School
Rosenberg, TX05-2016
Skills
- Customer Service
- Front Office Management
- Supply Management
- Guest Relations
- Sales
- Inventory Control
- Appointment confirmation
- Telephone Etiquette
- Time Management
- Work Prioritization
Timeline
Front Desk Receptionist
LuminLASH
02.2023 - Current
Assistant Store Manager
Journeys Kidz
05.2022 - 12.2023
Lamar Cons High School
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