Kristen Diedrich
Valley Village,CA
Summary
Reliable and upbeat Wine Steward successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Wine Associate
Damsel Cellars
Woodinville, WA
08.2019 - 01.2022
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Monitored conditions of fermentations, tanks, and barrels and took necessary actions.
- Use of heavy equipment
Barista
Starbucks
North Hollywood, CA
04.2018 - 07.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Wine Steward
Capri Cellars
Issaquah, WA
06.2014 - 11.2017
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Oversaw successful bar service and operations to handle as many as 100 guests per day.
- Coordinated wine selection and restocking for cellar with over 200 bottles.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
WSET L2 - Wine And Spirits
Napa Valley Wine Academy
Napa, CA06.2021
Bachelor of Arts - Communication
Vanguard University of Southern California
Costa Mesa, CA12.2007
Skills
- Engaging with Diverse Customers
- Adaptable and Flexible
- Merchandising and Display
- Ability to Lift 40 pounds
- Attention to Detail
- Product Knowledge
- Customer Service
- Creative Thinking
- Reliable and Responsible
Timeline
Wine Associate
Damsel Cellars
08.2019 - 01.2022
Barista
Starbucks
04.2018 - 07.2021
Wine Steward
Capri Cellars
06.2014 - 11.2017
WSET L2 - Wine And Spirits
Napa Valley Wine Academy
Bachelor of Arts - Communication
Vanguard University of Southern California