Summary
Overview
Work History
Education
Skills
Timeline

Kristen Disciascio

Bassett Healthcare
Latrobe,PA
10
years of professional experience

Detail-oriented healthcare scheduling professional with experience in appointment scheduling, insurance verification, and patient registration. Skilled in resolving conflicts, updating records accurately, and supporting patients across centralized scheduling and customer service settings.

Work History

Customer Service Representative

Bassett Healthcare | New York, New York | 10.2026 - Current
  • Assisted Bassett Healthcare patients with scheduling and rescheduling appointments, ensuring timely access to healthcare services.
  • Answered incoming calls, efficiently directing inquiries to appropriate Bassett Healthcare departments for resolution.
  • Verified patient demographics and insurance details for Bassett Healthcare records, maintaining accuracy in patient information.
  • Updated patient accounts in healthcare registration and service systems

Centralized Scheduler

2 Years 8 Months
Optum | Greensburg, Pennsylvania | 01.2024 - 09.2026
  • Scheduled patient appointments using Optum centralized scheduling systems.
  • Verified appointment details, coverage information, and patient demographics.
  • Resolved scheduling conflicts and updated calendars promptly.
  • Coordinated referrals with providers and clinical departments.

Patient Service Representative

6 Years 4 Months
Excela Square | Latrobe, Pennsylvania | 01.2017 - 05.2023
  • Greeted patients at Excela Square and completed check-in and registration tasks.
  • Verified insurance coverage and collected demographic information for patient records.
  • Scheduled appointments and coordinated follow-up visits with clinical staff.
  • Processed referrals and updated medical charts for Excela Square providers.
  • Explained forms, policies, and visit instructions to patients and families.
  • Resolved scheduling questions and assisted with patient concerns in clinic settings.

Education

High School Diploma

Greater Latrobe | Latrobe, PA | 06-1987

Skills

Appointment scheduling
Insurance verification
Patient registration
Patient coordination
Scheduling software
Referral coordination
Customer service

Timeline

Customer Service Representative

Bassett Healthcare
10.2026 - CurrentRead More

Centralized Scheduler

Optum
01.2024 - 09.2026Read More

Patient Service Representative

Excela Square
01.2017 - 05.2023Read More

Greater Latrobe

High School Diploma
Read More
Kristen Disciascio