Detail-oriented healthcare scheduling professional with experience in appointment scheduling, insurance verification, and patient registration. Skilled in resolving conflicts, updating records accurately, and supporting patients across centralized scheduling and customer service settings.
Work History
Customer Service Representative
Bassett Healthcare | New York, New York | 10.2026 - Current
Assisted Bassett Healthcare patients with scheduling and rescheduling appointments, ensuring timely access to healthcare services.
Answered incoming calls, efficiently directing inquiries to appropriate Bassett Healthcare departments for resolution.
Verified patient demographics and insurance details for Bassett Healthcare records, maintaining accuracy in patient information.
Updated patient accounts in healthcare registration and service systems