KRISTEN DIXON
Pensacola,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Coordinates multiple responsibilities simultaneously while tackling new challenges and remaining composed. Experience stepping into roles and quickly making positive changes to drive company success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Imaging Services Manager
Baptist Health Care
Pensacola, FL
June 21 - Current
- Responsible for 30+ direct reports
- Managed budgets for 8 departments maintaining favorable cost and volume ratios
- Analyzed business performance data and forecasted business results for upper management.
- Hired and trained department staff to drive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored customer feedback surveys, identified areas for improvement, and developed action plans to address gaps in customer service.
Diagnostic Medical Sonographer
Baptist Health Care
Pensacola, FL
11.1999 - 06.2021
- Worked with cross-functional teams to achieve goals.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images on patients of all ages.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Provided oral, written and evidentiary summaries of scans to help physicians make accurate medical diagnoses.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
Diagnostic Medical Sonographer
Tallahassee Community Hospital
Tallahassee, FL
01.1999 - 11.1999
Education
Bachelor of Science - Healthcare Administration
The University of West Florida
Pensacola, FL12-2019
Certificate in Diagnostic Medical Sonography -
Florida Institute of Ultrasound
Pensacola, FL12.1998
Skills
- Client relations aptitude
- Effective communicator
- Detail oriented
- Goal oriented
- Outgoing and Energetic
- Critical thinking proficiency
- Multitasking and Organization
- Conflict Resolution
- Customer Service
- Operations Management
- Process Optimization
Timeline
Diagnostic Medical Sonographer
Baptist Health Care
11.1999 - 06.2021
Diagnostic Medical Sonographer
Tallahassee Community Hospital
01.1999 - 11.1999
Imaging Services Manager
Baptist Health Care
June 21 - Current
Bachelor of Science - Healthcare Administration
The University of West Florida
Certificate in Diagnostic Medical Sonography -
Florida Institute of Ultrasound
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