Kristen Farber
Sussex,NJ
Summary
Dynamic Practice Manager at Women's Total Health with a proven track record in enhancing patient satisfaction through efficient scheduling and empathetic communication. Skilled in staff management and workflow optimization, I successfully streamlined operations, improving process flow and fostering a collaborative environment. Committed to delivering exceptional care while adhering to HIPAA guidelines.
Overview
18
18
years of professional experience
Work History
Practice Manager
Women's Total Health
Hamburg, NJ
02.2007 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Verified insurance coverage.
Education
Vernon Township High School
VernonSkills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Supplies ordering
- Patient relations
- Staff scheduling
- Employee work scheduling
- HIPAA guidelines
- Inventory and restocking
Timeline
Practice Manager
Women's Total Health
02.2007 - Current
Vernon Township High School